Summary
Overview
Work History
Education
Skills
Timeline
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William Mo

Sydney,NSW

Summary

Motivated problem-solver with 5+ years in customer-facing roles and self-taught IT skills. Seeking to launch an IT career through hands-on learning, combining my technical aptitude (Windows setup, troubleshooting) and service mindset.

Overview

8
8
years of professional experience

Work History

Hospitality Team Member

Club Matto
Sydney, NSW
01.2021 - 12.2022
  • Technical Troubleshooting: Resolved POS system errors (e.g., receipt printer jams, payment terminal reboots), minimizing downtime.
  • User Support: Translated technical issues into simple terms for 100+ weekly customers (e.g., explaining app payment failures).
  • Process Improvement: Created a quick-reference guide for staff to troubleshoot common equipment issues.

Warehouse Storeman

EJ international Christmas Lights Supplies
Sydney, NSW
12.2017 - 11.2018
  • Systems Management: Maintained 99% accuracy in inventory software tracking 500+ SKUs.
  • Hardware Fixes: Independently diagnosed barcode scanner/printer connectivity issues, saving $X in repair costs.

Bar Staff

Glassy
Sydney, NSW
02.2015 - 11.2016
  • Supported bar operations through cleaning, restocking, and teamwork
  • Maintained high standards of cleanliness and customer service
  • Communicated effectively with colleagues

Education

Certificate IV in Tertiary Preparation - Tertiary Preparation/Pathways

TAFE NSW
NSW
12-2012

Skills

  • Installing and configuring Windows operating systems and common software
  • Setting up desktops, monitors, keyboards, peripherals, and connecting to networks, Wi-Fi, and printers
  • Proficient with Microsoft Office, email platforms, and web applications (basic to intermediate)
  • Strong foundation in general computer use, enabling quick learning and effective application of new technologies
  • Troubleshooting slow PCs, basic hardware issues, and system settings
  • Experience assisting friends and family with common PC problems
  • Solid understanding of file systems, system updates, and basic cybersecurity practices
  • Strong interest in technology, gaming, and exploring new digital tools
  • Maintaining accurate records and updating support ticketing systems
  • General familiarity with a wide range of everyday computer tasks and digital environments

Timeline

Hospitality Team Member

Club Matto
01.2021 - 12.2022

Warehouse Storeman

EJ international Christmas Lights Supplies
12.2017 - 11.2018

Bar Staff

Glassy
02.2015 - 11.2016

Certificate IV in Tertiary Preparation - Tertiary Preparation/Pathways

TAFE NSW

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William Mo