William Mo
Sydney,NSW
Summary
Motivated problem-solver with 5+ years in customer-facing roles and self-taught IT skills. Seeking to launch an IT career through hands-on learning, combining my technical aptitude (Windows setup, troubleshooting) and service mindset.
Overview
8
8
years of professional experience
Work History
Hospitality Team Member
Club Matto
Sydney, NSW
01.2021 - 12.2022
- Technical Troubleshooting: Resolved POS system errors (e.g., receipt printer jams, payment terminal reboots), minimizing downtime.
- User Support: Translated technical issues into simple terms for 100+ weekly customers (e.g., explaining app payment failures).
- Process Improvement: Created a quick-reference guide for staff to troubleshoot common equipment issues.
Warehouse Storeman
EJ international Christmas Lights Supplies
Sydney, NSW
12.2017 - 11.2018
- Systems Management: Maintained 99% accuracy in inventory software tracking 500+ SKUs.
- Hardware Fixes: Independently diagnosed barcode scanner/printer connectivity issues, saving $X in repair costs.
Bar Staff
Glassy
Sydney, NSW
02.2015 - 11.2016
- Supported bar operations through cleaning, restocking, and teamwork
- Maintained high standards of cleanliness and customer service
- Communicated effectively with colleagues
Education
Certificate IV in Tertiary Preparation - Tertiary Preparation/Pathways
TAFE NSW
NSW12-2012
Skills
- Installing and configuring Windows operating systems and common software
- Setting up desktops, monitors, keyboards, peripherals, and connecting to networks, Wi-Fi, and printers
- Proficient with Microsoft Office, email platforms, and web applications (basic to intermediate)
- Strong foundation in general computer use, enabling quick learning and effective application of new technologies
- Troubleshooting slow PCs, basic hardware issues, and system settings
- Experience assisting friends and family with common PC problems
- Solid understanding of file systems, system updates, and basic cybersecurity practices
- Strong interest in technology, gaming, and exploring new digital tools
- Maintaining accurate records and updating support ticketing systems
- General familiarity with a wide range of everyday computer tasks and digital environments
Timeline
Hospitality Team Member
Club Matto
01.2021 - 12.2022
Warehouse Storeman
EJ international Christmas Lights Supplies
12.2017 - 11.2018
Bar Staff
Glassy
02.2015 - 11.2016
Certificate IV in Tertiary Preparation - Tertiary Preparation/Pathways
TAFE NSW