William Nicholls
Loganholme
Summary
I’m a dynamic Assistant Restaurant Manager with many years of experience at McDonald's, building and excelling in team leadership and customer service. I’m Skilled in inventory management and problem-solving, I enhanced operational efficiency and fostered a positive dining experience. Committed to maintaining high food safety standards while motivating staff to achieve targets in fast-paced environments.
I’m also very professional with a winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Mcdonlds
Deniliquin
02.2020 - 07.2025
- Lent hands-on training services to maximize employee efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in daily operations and ensured compliance with company standards.
- Managed staff schedules and coordinated training sessions for new employees.
- Oversaw inventory management and maintained stock levels for efficient service.
- Provided exceptional customer service and resolved guest complaints promptly.
- Implemented health and safety protocols to ensure a safe dining environment.
- Monitored sales trends and adjusted labor needs to meet demand effectively.
- Facilitated team meetings to communicate goals and address operational challenges.
- Provided leadership and direction to restaurant employees.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Service Attendant
Sodexo
Brisbane
03.2023 - 12.2023
- Provided exceptional customer service in fast-paced dining environments.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in food preparation and presentation for various menu items.
- Followed health and safety regulations to ensure safe food handling practices.
- Engaged with guests to enhance their dining experience and address inquiries.
- Prepared ingredients and maintained kitchen cleanliness during peak service hours.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
Education
Deniliquin High School
DeniliquinSkills
- Processing payments
- Team leadership and supervision
- Skills Assessment
- Food safety understanding
- Cleaning and sanitation
- Training
- Opening and closing processes
- Product Knowledge
- customer service
- handling worked up / angry customers
- working in fast paced environments
- stock and rotation
- Time management
- Shift management
- Dish preparation
- Scheduling and labor control
- Customer assistance
- POS system
- Reliability
- Adaptability
- Problem-solving
References
References available upon request.
Timeline
Service Attendant
Sodexo
03.2023 - 12.2023
Assistant Restaurant Manager
Mcdonlds
02.2020 - 07.2025
Deniliquin High School