William Nikkelson
North Bendigo ,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Computer Building/ Repairs
n/a
Bendigo, Vic
06.2016 - Current
- Installed new systems and components according to service orders and manufacturer instructions.
- Provided technical support to customers over the phone or via email and chat platforms.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained inventory of spare parts for repairs and replacements purposes.
- Assessed and identified issues and quickly resolved to restore functionality.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted preventative maintenance activities on computers to reduce the likelihood of future problems occurring.
- Identified virus infections and removed malware from affected machines.
- Assembled new desktop PCs according to customer specifications.
- Troubleshot system errors using diagnostic tools and techniques.
Caravan Inspecter / Repairer
prestige jaycoo bendigo
Epsom, VIC
10.2023 - 12.2024
- Conducted safety inspections to identify potential hazards before repairs were made.
- Followed repair processes, driving high quality and short cycle time.
- Performed comprehensive repairs on caravans to ensure optimal functionality.
- Performed warranty repairs on caravans.
- Performed insurance repairs on caravans, ensuring compliance with industry standards.
- Performed comprehensive pre-delivery inspections to ensure caravans met quality standards.
Tyre Fitter
ozzy tyres
Fyshwick, Act
06.2020 - 09.2023
- Diagnosed and repaired tire and rim issues.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Aligned vehicle wheels according to manufacturer specifications.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Adhered to all safety procedures when operating equipment such as lifts and hoists.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Removed and remounted wheels onto different types of vehicles.
- Inflated tires to prescribed PSI to meet load requirements.
Sales Man /Bike Builder
pushys
Fyshwick, Act
07.2019 - 07.2020
- Collaborated with other mechanics on complex repairs or modifications.
- Operated cash register to process payments from customers accurately and efficiently.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Drove sales using upselling and cross-selling strategies.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Provided training and support to new staff members.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Placed special orders or called other local stores to find desired items for customers.
- Performed routine maintenance such as cleaning and lubrication of bike parts.
- Disassembled broken and defective equipment to facilitate repairs.
- Maintained a clean work environment by organizing tools and supplies regularly.
- Worked closely with customers to address questions and inquiries.
- Ordered necessary replacement parts for bicycles based on customer needs or market demand.
- Replaced handlebars, stands, lights, and seats for bicycle repairs.
- Checked and replaced brakes, brake levers and shift levers.
Education
Some College (No Degree) - Year 12
Bendigo Secondary Senior Collage
Bendigo08-2018
Skills
- Performance optimization
- Diagnostic tools usage
- Backup solutions
- Hardware installation
- Hardware troubleshooting
- Software configuration
- Power supply testing
- Device drivers management
- Virus removal
- Peripheral setup
- Server maintenance
- Computer assembly
- System upgrades
- Network configuration
- Software diagnostics
- Mobile device repair
- Security software installation
- Operating system installation
- Hard drive cloning
- Wireless networking
Timeline
Caravan Inspecter / Repairer
prestige jaycoo bendigo
10.2023 - 12.2024
Tyre Fitter
ozzy tyres
06.2020 - 09.2023
Sales Man /Bike Builder
pushys
07.2019 - 07.2020
Computer Building/ Repairs
n/a
06.2016 - Current
Some College (No Degree) - Year 12
Bendigo Secondary Senior Collage
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