William Ong
Sydney,NSW
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritising project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 7 years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
13
13
years of professional experience
Work History
Product and Implementation Manager
Valocity
10.2021 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Developed project plans identifying key issues, approaches and performance metrics.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
Product Owner
Valocity
03.2020 - 10.2021
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Product Owner
ING Australia
01.2017 - 03.2020
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Credit Assessor
ING Australia
07.2014 - 01.2017
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Credit Assessor
St George
03.2013 - 07.2014
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Relationship Consultant
St George
05.2012 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Relationship Manager
Action Home Loans
08.2010 - 05.2012
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Bachelor of Applied Finance - Finance
Macquarie University
Sydney, NSWCertificate IV in Financial Services - Finance
AAMC
OnlineRG146 Superannuation Course - Superannuation
ASFA
OnlineSoftware Processes And Agile Practices - Product Management
Coursera
Online07.2023
Introduction To Software Product Management - Product Management
Coursera
Online06.2023
Skills
- Strategic Thinking: Understanding the target market, customer needs and competitive landscape to define a clear product vision and strategy aligned with the overall business goals
- Effective Communication: Strong written and verbal communication skills to convey ideas, goals, and requirements to cross-functional teams
- Leadership: Skill to lead and motivate cross-functional teams without formal authority
- Decision-Making: Ability to make informed decisions
- Product Development: A basic understanding of the technology or domain in which the product operates
- UX Knowledge: Understanding of UX principles and ability to champion user-centric design
- Data Driven Approach: Ability to gather, analyse and draw insights from data to inform product decisions
- Stakeholder Relations: Developing and maintaining positive relationships with external and internal stakeholders, including executives, developers, designers and marketers
Qualifications Achievements
- 2011 Completed Bachelor of Applied Finance (Macquarie University)
- 2011 Certificate IV in Financial Services (Finance/Mortgage broking)
- 2011 Appointed Justice of the Peace for New South Wales
- 2013 Completed Senior First Aid Course
- 2015 ASFA – RG146 Superannuation Course
- 2023 Introduction to Software Product Management
- 2023 Software Processes and Agile Practices
Phone Number - Mob
0423 366 865
References
Available on request
Timeline
Product and Implementation Manager
Valocity
10.2021 - Current
Product Owner
Valocity
03.2020 - 10.2021
Product Owner
ING Australia
01.2017 - 03.2020
Credit Assessor
ING Australia
07.2014 - 01.2017
Credit Assessor
St George
03.2013 - 07.2014
Relationship Consultant
St George
05.2012 - 08.2013
Relationship Manager
Action Home Loans
08.2010 - 05.2012
Bachelor of Applied Finance - Finance
Macquarie University
Certificate IV in Financial Services - Finance
AAMC
RG146 Superannuation Course - Superannuation
ASFA
Software Processes And Agile Practices - Product Management
Coursera
Introduction To Software Product Management - Product Management
Coursera
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