William Ong
Sydney,NSW
Summary
Skilled Cash Office Associate with background in retail and financial sectors. Managed cash transactions, maintained accurate records, and ensured compliance with company policies. Demonstrated strengths include strong mathematical skills, precision in handling money, problem-solving abilities and high level of integrity. Contributed to enhancing operational efficiency and minimizing discrepancies in previous roles.
Overview
3
3
years of professional experience
Work History
Cash Office Associate
Big W
Sydney, NSW
01.2024 - Current
- Scheduled and adjusted payroll and roster for over 150 employees, utilizing Kronos.
- Conducted the store's working capital management procedures of an average of $30,000 per day, utilizing Retalix and Prosegur for the store's day-to-day banking and disbursements.
- Trained Big W employees in major service areas, including the store's technology section, through product knowledge and technical skills.
Sales Associate
Big W
Sydney, NSW
10.2021 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Provided technical assistance in a range of products, utilizing personal knowledge to enhance the customer experience.
- Demonstrated product features and benefits for customers' needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Head Waiter
Green Peppercorn
Sydney, NSW
01.2023 - 07.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new waiters on food service procedures and customer service standards.
- Effectively managed a team of 20 to ensure smooth business operations on the front end.
Education
Bachelor's Degree - Cyber Security
Macquarie University
Sydney, NSW07-2027
High School Diploma -
Canley Vale High School
NSW01-2023
Skills
- Incident response
- Customer service
- Data analysis
- Report generation
- Bookkeeping
- Register balancing
- Business administration
- Office administration
- Expense reporting
- Staff management
Accomplishments
- Shape Exhibition Nominee 2023
Timeline
Cash Office Associate
Big W
01.2024 - Current
Head Waiter
Green Peppercorn
01.2023 - 07.2024
Sales Associate
Big W
10.2021 - Current
Bachelor's Degree - Cyber Security
Macquarie University
High School Diploma -
Canley Vale High School
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