William O'Rourke
Sydney,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Positive personality with excellent interpersonal and relationship-building skills. Focused on developing new skills in order maintain customer satisfaction and to meet common goals. Eager to bring support to exceed customer and business needs.
Overview
4
4
years of professional experience
Work History
Real Estate Receptionist
Starr Partners Real Estate
10.2019 - 10.2020
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted thorough property research by utilizing multiple real estate databases to provide accurate information for clients.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to inquiries from callers seeking information, answered the phone promptly and directed incoming calls to correct offices and property managers
- Handled keys and maintained a log of distribution to the appropriate clients and agents
Hospitality Worker
Village Kitchen
01.2020 - Current
- Completes large scale barista orders with adherence to consistent quality
- Managed time effectively between front-of-house tasks and back-of-house preperations
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase restaurant occupancy
- Conducted regular inventory checks to maintain adequate stock levels of cafe supplies, linens, and toiletries
Education
High School Diploma -
St. Paul's Grammar School
Cranebrook, NSW09.2019
Skills
- Relationship Building
- Computer Skills
- Team Supervision
- Problem-solving skills
- Fast Learner
- Multitasking and Organization
- Quality Control
- Customer Service
Timeline
Hospitality Worker
Village Kitchen
01.2020 - Current
Real Estate Receptionist
Starr Partners Real Estate
10.2019 - 10.2020
High School Diploma -
St. Paul's Grammar School
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