William Pendleton
Sydney,NSW
Summary
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
10
10
years of professional experience
Work History
Senior Analyst (Assistant Manager) in Audit
Deloitte
11.2021 - Current
- Analyzed complex data sets to drive strategic insights and improve decision-making processes.
- Developed comprehensive reports utilizing advanced analytical tools to support client presentations.
- Collaborated with cross-functional teams to enhance operational efficiency and streamline workflows.
- Mentored junior analysts, fostering professional development and knowledge sharing within the team.
- Presented findings to stakeholders, translating technical information into actionable business recommendations.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Facilitated regular team meetings to discuss progress, address challenges, and strategize solutions.
Infantry Soldier
Australian Army Reserve
05.2018 - 10.2021
- Mentored team members fostering skill development and teamwork dynamics.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Various
Customer Service
12.2015 - 05.2018
- Resolved customer inquiries efficiently, providing accurate information about products and services.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CA ANZ - Chartered Accounting
Chartered Accountants Australia And New Zealand
Sydney, NSW03-2025
Bachelor of Commerce - Accounting
Deakin University
Melbourne, VIC11-2021
Higher School Certificate -
Epping Boys High School
Epping, NSW12-2015
Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Advanced Excel
- Stakeholder communication
- Financial modelling
- Financial forecasting
- Project management
- Issue identification
Timeline
Senior Analyst (Assistant Manager) in Audit
Deloitte
11.2021 - Current
Infantry Soldier
Australian Army Reserve
05.2018 - 10.2021
Various
Customer Service
12.2015 - 05.2018
CA ANZ - Chartered Accounting
Chartered Accountants Australia And New Zealand
Bachelor of Commerce - Accounting
Deakin University
Higher School Certificate -
Epping Boys High School