Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Poulsen

South Ripley,QLD

Summary

Outgoing, fast-learning multilingual young adult with experience in the hospitality, finance and teaching industry.


Background in Swedish native language teaching for primary + high schoolers which consists mainly of planning, organising and hosting group oriented activities to keep students engaged in learning.


My experiences have also included working/communicating directly with customers on behalf of CommBank, individually operating + managing store on occasions as a barista, fast-food crew member and volunteering with environmental work.


Overview

4
4
years of professional experience

Work History

IT Support Officer

BMT Tax Depreciation
09.2023 - 01.2024
  • Provided first and second-line IT support for internal colleagues.
  • Enhanced system performance by identifying and resolving technical issues promptly.

Teacher

Swedish School Of Newcastle
01.2021 - 12.2023
  • Planned, organised and hosted group-oriented activities to keep students engaged in learning.

Customer Success Specialist

Aegon
01.2023 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Customer Care Specialist

Commonwealth Bank
01.2022 - 11.2022
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Managed over 60 customer calls per day.

Barista

Double Shot Espresso
08.2019 - 06.2020
  • Delivered exemplary customer service.
  • Managed/ran store individually on occasion.


Education

High School Diploma -

Cardiff High School, Myall Rd
Cardiff, NSW

Skills

  • Communication
  • Microsoft Office
  • Creativity
  • Customer Service
  • Composure
  • Physical Fitness
  • Data Entry and Maintenance
  • Teamwork
  • Problem-solving
  • Classroom management
  • Point of sale operation

Timeline

IT Support Officer

BMT Tax Depreciation
09.2023 - 01.2024

Customer Success Specialist

Aegon
01.2023 - 09.2023

Customer Care Specialist

Commonwealth Bank
01.2022 - 11.2022

Teacher

Swedish School Of Newcastle
01.2021 - 12.2023

Barista

Double Shot Espresso
08.2019 - 06.2020

High School Diploma -

Cardiff High School, Myall Rd
William Poulsen