William Poulsen
South Ripley,QLD
Summary
Outgoing, fast-learning multilingual young adult with experience in the hospitality, finance and teaching industry.
Background in Swedish native language teaching for primary + high schoolers which consists mainly of planning, organising and hosting group oriented activities to keep students engaged in learning.
My experiences have also included working/communicating directly with customers on behalf of CommBank, individually operating + managing store on occasions as a barista, fast-food crew member and volunteering with environmental work.
Overview
4
4
years of professional experience
Work History
IT Support Officer
BMT Tax Depreciation
2023.09 - 2024.01
- Provided first and second-line IT support for internal colleagues.
- Enhanced system performance by identifying and resolving technical issues promptly.
Teacher
Swedish School Of Newcastle
2021.01 - 2023.12
- Planned, organised and hosted group-oriented activities to keep students engaged in learning.
Customer Success Specialist
Aegon
2023.01 - 2023.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Customer Care Specialist
Commonwealth Bank
2022.01 - 2022.11
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Managed over 60 customer calls per day.
Barista
Double Shot Espresso
2019.08 - 2020.06
- Delivered exemplary customer service.
- Managed/ran store individually on occasion.
Education
High School Diploma -
Cardiff High School, Myall Rd
Cardiff, NSWSkills
- Communication
- Microsoft Office
- Creativity
- Customer Service
- Composure
- Physical Fitness
- Data Entry and Maintenance
- Teamwork
- Problem-solving
- Classroom management
- Point of sale operation
Timeline
IT Support Officer
BMT Tax Depreciation
2023.09 - 2024.01
Customer Success Specialist
Aegon
2023.01 - 2023.09
Customer Care Specialist
Commonwealth Bank
2022.01 - 2022.11
Teacher
Swedish School Of Newcastle
2021.01 - 2023.12
Barista
Double Shot Espresso
2019.08 - 2020.06
High School Diploma -
Cardiff High School, Myall Rd