William Reid
Runaway Bay,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Liaison
Target
07.2023 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Food and Beverage Attendant
Village Roadshow Theme Parks
05.2022 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Food and Beverage Attendant
Dreamworld
02.2022 - 04.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
Bachelor of Journalism -
Bond University
Gold Coast, QLD12.2025
High School Diploma -
A.B. Paterson College
Arundel, QLD11.2023
Diploma of Business -
Barrington College
Southport, QLD04.2023
Skills
- Customer Service
- Cash Register Operation
- ID Verification
- Guest inquiries
- Money Handling
- Staff Training
Certification
Responsible Service of Alcohol
Timeline
Customer Service Liaison
Target
07.2023 - Current
Food and Beverage Attendant
Village Roadshow Theme Parks
05.2022 - 06.2023
Food and Beverage Attendant
Dreamworld
02.2022 - 04.2022
Bachelor of Journalism -
Bond University
High School Diploma -
A.B. Paterson College
Diploma of Business -
Barrington College
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