William Roche

Bunnings Warehouse

10.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Participated in training programs to enhance product knowledge and customer service skills.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.

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