William Shaw
Sydney
Summary
At Baker's Delight, I honed my customer service and critical thinking skills, expertly handling high-stress situations to foster customer loyalty. My ability to develop product knowledge and empathetically resolve complaints has consistently improved service delivery, fostering strong customer relationships and repeat business. Furthermore, I developed a strong track record of managing and resolving customer inquires efficiently and effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Baker's Delight
01.2023 - 03.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Higher School Certificate -
Killara High School
Killara, NSW11-2024
Skills
- Customer service
- Active listening
- Relationship building
- Critical thinking
- Customer relations
- Problem resolution
- Product and service solutions
Timeline
Customer Service Representative
Baker's Delight
01.2023 - 03.2024
Higher School Certificate -
Killara High School
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