William Sin
Lidcombe
Summary
Motivated and detail-oriented finance professional currently working as a Customer Service Specialist at the Commonwealth Bank of Australia, supporting the Asset Finance team. Skilled in managing high volumes of application data with accuracy and speed, while serving as a key liaison between consultants and internal stakeholders. Known for delivering timely service, maintaining clear communication channels, and ensuring smooth workflow operations. Looking to leverage frontline experience and growing knowledge in finance to transition into analytical or operational roles within the banking or financial services sector.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank of Australia, CBA
11.2024 - Current
- Worked closely with the asset financing team to ensure all applications have been received and inputted into our system in an accurate and timely manner.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Recruitment Assistant
Labourpower Recruitment Services
12.2022 - 05.2023
- Conducted in-depth over the phone interviews on candidates for hiring managers, supporting informed decision-making during the selection process.
- Participated in recruitment and selection process for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Improved overall quality of hire by assisting with reference checks, background screenings, and finalizing employment contracts.
- Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
- Hired employees and initiated new hire paperwork process using Fast-track.
Voice Picker
Coles Distribution Centre
02.2022 - 04.2023
- Efficiently navigated through complex warehouse layouts using advanced knowledge of product locations for optimal route planning.
- Adhered to strict safety guidelines while operating warehouse machinery, minimizing accidents and injuries during the shift.
- Consistently demonstrated a strong work ethic and commitment to meeting customer expectations, resulting in positive feedback from supervisors and colleagues.
- Consistently met or exceeded daily performance goals through effective use of voice-directed technology.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
Customer Service Attendant
DOOLEYS Lidcombe Catholic Club
07.2021 - 01.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Business - Accounting And Finance
University of Technology Sydney
06.2024
Skills
- Human Resources Operations
- Finance and accounting
- Client Relations
- Compliance Reporting
- Microsoft Office Suite
- Python Programming
- Xero Software Knowledge
- SPSS Software Knowledge
Languages
Chinese (Cantonese)
Professional Working
Timeline
Customer Service Specialist
Commonwealth Bank of Australia, CBA
11.2024 - Current
Recruitment Assistant
Labourpower Recruitment Services
12.2022 - 05.2023
Voice Picker
Coles Distribution Centre
02.2022 - 04.2023
Customer Service Attendant
DOOLEYS Lidcombe Catholic Club
07.2021 - 01.2022
Bachelor of Business - Accounting And Finance
University of Technology Sydney
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