Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Smith

Bundamba,QLD

Summary

Born in Ipswich 1997, left with parents at grade 2 primary school to live in Brisbane as my father acquired a mangers role at ideal Electrical. I left high school in Grade 11 to pursue a career in Electrical Wholesaling for Haymans Electrical and Data Suppliers.

Worked at the Mansfield branch as a Storeperson for about 7 and a half years. Transferred to the Slacks Creek branch in May of 2021, worked there for about 6 months as a sales Trainee/ Storeperson.


Then finally got a permanant sales role at the Capalaba branch in November of 2021 and have been working there since.

I moved back to Ipswich in feb of 2023 due to the rising costs of rent in brisbane and now need to get a job closer to home and something that is a bit of a change to Electrical Wholesaleing


Overview

11
11
years of professional experience

Work History

Internal Salesperson

Haymans Electrical
11.2021 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Storeman/ Sales Trainee

Haymans Electrical
05.2021 - 11.2021
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
  • Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.

Warehouse Storeperson

Haymans Electrical
09.2013 - 05.2021
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
  • Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
  • Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
  • Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.
  • Prepared detailed reports on inventory levels, discrepancies identified during audits, or notable trends observed in warehouse operations for review by management.
  • Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
  • Supported continuous improvement initiatives by suggesting process enhancements aimed at increasing operational effectiveness.
  • Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
  • Assisted in the development and implementation of new warehouse layout designs, improving workflow efficiency and minimizing congestion during peak periods.
  • Coordinated with transportation providers to arrange pickups or deliveries while prioritizing time-sensitive requests or special handling needs.
  • Expedited order processing through proficient use of warehouse equipment such as forklifts, pallet jacks, and barcode scanners.
  • Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
  • Streamlined shipping and receiving processes to improve overall productivity and customer satisfaction.
  • Promoted a culture of safety within the warehouse by consistently adhering to all guidelines and encouraging team members to do the same.
  • Contributed to cost reduction efforts by identifying areas of waste or inefficiency within the warehouse process flow.
  • Reduced order processing times with diligent inventory management and accurate recordkeeping.
  • Established positive relationships with suppliers, fostering open communication channels to address any issues promptly and effectively.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Education

No Degree -

Mount Gravatt State High School
Mount Gravatt, QLD

Skills

  • Customer service
  • Customer care
  • Order picking
  • Loading and unloading
  • Packaging and labeling
  • Workplace cleanliness
  • Warehouse safety
  • Heavy lifting
  • Shipping and receiving
  • Pallet stacking
  • Stock control
  • Maintenance tasks
  • Barcode scanning
  • Teamwork and cooperation
  • Effective communication
  • Attention to detail
  • Package handling
  • Punctual and reliable
  • Data entry
  • Self-motivated and independent
  • Warehousing operations
  • Forklift operation
  • Material handling equipment
  • Safety procedures
  • Warehouse software systems
  • Inventory management
  • Microsoft Office Suite
  • Shipment tracking
  • Shipping documentation
  • Inventory software
  • Stock rotation
  • Export compliance regulations
  • Materials transport
  • Merchandise staging
  • Customer RMA management
  • Materials transportation
  • Packing equipment operation
  • Time management
  • Verbal and written communication
  • Organization and prioritization
  • Task prioritization
  • Hazardous materials handling
  • Delivery scheduling
  • Pallet jack use
  • Receiving procedures
  • Order logging
  • Freight coordination

Timeline

Internal Salesperson

Haymans Electrical
11.2021 - Current

Storeman/ Sales Trainee

Haymans Electrical
05.2021 - 11.2021

Warehouse Storeperson

Haymans Electrical
09.2013 - 05.2021

No Degree -

Mount Gravatt State High School

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William Smith