William Taylor
Nambucca Heads,NSW
Summary
Experienced in Customer Service with roughly 9 years in the industry bringing a number of skills picked up throughout the years. Skilled in both Customer Service and Stock management positions. Accustomed to dealing with any potential conflicts that can arise within the workplace.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor, Cook and Cashier
KFC
07.2012 - 09.2020
- Responded to customer inquiries and resolved complaints whilst maintaining a professional and friendly demeanour.
- Handled back of house tasks such as cooking, receiving and storing deliveries and maintaining and rotating produce.
- Wrote rosters for the staff and resolved any potential staffing conflicts.
- Managed banking, ordering and daily necessary paperwork.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Performed front of house duties including customer service, restocking products and maintaining cleanliness throughout the store.
- Coached employees through day-to-day work and complex problems.
Customer Service Cashier
Big W
11.2010 - 08.2011
- Completed night-fill tasks such as restocking shelves, cleaning and closing the shop.
- Helped customers with requests efficiently and professionally.
- Greeted customers and helped to direct them to whatever they may need.
- Maintained the back dock whilst receiving deliveries.
Education
Year 12 Certificate -
Mudgee High School
Mudgee, NSW12.2013
Skills
- Social Perceptiveness
- Good Telephone Etiquette
- Excellent Customer Communication
- Troubleshooting
- MS Office
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
Timeline
Customer Service Supervisor, Cook and Cashier
KFC
07.2012 - 09.2020
Customer Service Cashier
Big W
11.2010 - 08.2011
Year 12 Certificate -
Mudgee High School
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