William Thomson
Summary
Flexible and community-oriented Infrastructure Support Associate with 1.5 years of experience helping clients maintain smooth operations. Expertise in Microsoft systems and Cloud-based administration environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and software.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office & Infrastructure Support Officer
First2Care
03.2023 - Current
- Mitigated potential risks by proactively using Microsoft Entra ID Secure Score to identify potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, including a company wide migration from the Google Suite to Microsoft Office. Researched, designed and orchestrated the launch of an AWS based RDP server for off-shore staff across 2 continents.
- Improved overall department efficiency by creating 76% of the departments processes and implementing new policies.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Optimized resource utilization by reallocating tasks to personnel based on workload assessment resulting in balanced workload distribution among the team members who had multi-roll capacity.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts. These programs included general and special security practices, widely used web application tools, and the complex creation of systems and their subsequent administration.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
L2 Cook
The Kenmore / Kings Beach Tavern
06.2021 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Handled 600 customer days, including bookings and walk-ins through lunch and dinner.
- Maintained excellent attendance record, consistently arriving to work on time.
Cook
Wan Chai Thai
04.2019 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ordered and received products and supplies to stock kitchen areas.
Education
Badges / Trophies - Microsoft Systems
Microsoft Learn
Brisbane, QLD07.2024
High School Diploma -
Ambrose Treacy College
Indooroopilly, QLD11.2021
Certificate II - Hospitality
TAFE At School
Brisbane, QLD11.2021
Skills
- Flexible and Adaptable
- Self-motivated professional
- Collaboration
- Conflict Resolution
- Decision Making
- Strategic Planning
- Responsibility
- Leadership
- Organization and Time Management
- Innovation and Creativity
Certification
- 6 Microsoft Trophy's from completed courses
- 22 Microsoft Badges from completed modules
- Certificate II in Hospitality
- Responsible Service of Alcohol
Timeline
Office & Infrastructure Support Officer
First2Care
03.2023 - Current
L2 Cook
The Kenmore / Kings Beach Tavern
06.2021 - 05.2023
Cook
Wan Chai Thai
04.2019 - 06.2021
Badges / Trophies - Microsoft Systems
Microsoft Learn
High School Diploma -
Ambrose Treacy College
Certificate II - Hospitality
TAFE At School
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