William Wen
Assistant Property Manager
135 Billy Buttons Drive Narre Warren,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Courier Runner
Aramex
Dandenong South, VIC
12.2022 - Current
- Picked up and delivered packages to customers in a timely manner.
- Verified that all documents were accurate and complete before delivering packages.
- Provided customer service by responding to inquiries about delivery times and status updates.
- Managed multiple stops per day in an efficient manner to ensure timely completion of each route.
- Utilized knowledge of local roads, streets, highways, landmarks., to effectively navigate routes.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Obtained official signatures and required payments for different types of deliveries.
- Developed positive relationships with customers through friendly interaction during pickups and deliveries.
Sales Coordinator
Austrump
Glen Waverley, VIC
01.2024 - 10.2024
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Maintained an up-to-date database of prospective clients and their contact information.
- Generated leads through cold calling, networking, referrals and other methods.
- Performed follow-up calls with customers after each sale was completed.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
Cook Manager
Dede Pty Ltd
Hobart, TAS
01.2012 - 12.2015
- Resolved customer complaints in a professional manner by investigating issues and implementing solutions.
- Analyzed operational costs and identified areas for improvement in order to increase profits.
- Identified potential problems within the kitchen environment and took corrective action when necessary.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Diploma of Business Administration - Business Administration And Management
Poly Technic
01-2015
Advance Diploma of Hosipitality - Hospitality Administration And Management
William Blue College
North Sydney02-2010
Skills
- Conflict resolution abilities
- Professional Appearance
- Safe Driving Practices
- Delivery payment collection
- Working Independently
- Attention to Detail
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales Coordinator
Austrump
01.2024 - 10.2024
Courier Runner
Aramex
12.2022 - Current
Cook Manager
Dede Pty Ltd
01.2012 - 12.2015
Diploma of Business Administration - Business Administration And Management
Poly Technic
Advance Diploma of Hosipitality - Hospitality Administration And Management
William Blue College
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