Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Whitehead

Glen Iris,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Crust Gourmet Pizza Bar
Melbourne, VIC
09.2020 - 09.2022
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Honours - Psychology

RMIT
Melbourne, VIC

High School Diploma -

Caulfield Grammar School
St. Kilda, VIC
10.2023

Skills

  • Product Knowledge
  • Scheduling
  • Data Collection
  • Consultative Sales

Certification

RSA

Timeline

Customer Service Representative

Crust Gourmet Pizza Bar
09.2020 - 09.2022

Honours - Psychology

RMIT

High School Diploma -

Caulfield Grammar School
William Whitehead