Will Whiting
Leinster,WA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Supervisor
ISS FACILITY SERVICES
Leinster, WA
10.2014 - 10.2024
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted safety and hazard inspections of work sites.
- Investigated accidents in the workplace and reported findings to management.
- Deployed applications after successful testing and feedback from management and staff
- Analyzed trends in workforce metrics to identify areas of improvement.
- Facilitated organizational development initiatives such as talent reviews and succession planning.
- Resolved complex employee disputes through mediation or arbitration.
- Provided essential support to address individual HR needs of employees.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Conducted employee onboarding process, orientations, and exit interviews.
- Responded to inquiries from employees regarding benefits packages.
- Organized staff events such as team building activities, TOOLBOX meetings etc
- Provided guidance to managers on employee relations issues.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Prepared orders for delivery, loading and unloading trucks as required.
- Maintained a clean, organized work environment at all times.
- Operated forklift to move items and loads around the town/village.
- Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
- Organized storage area to ensure efficient stock management.
- Received and inspected incoming goods, ensuring accuracy of shipments.
Assistant Catering Manager
ISS FACILITY SERVICES
ROY HILL, WA
10.2011 - 10.2014
- Provided leadership and direction to staff members to ensure tasks were completed on time.
- Coordinated with external vendors to ensure quality food delivery services.
- Created standard operating procedures for catering staff members.
- Organized and managed the daily operations of the catering department.
- Developed menus according to customer preferences and budget constraints.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Prepared monthly safety performance reports for management review.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Engaged with existing and potential clients to gain insight into needs.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Drafted job descriptions based on current roles within the organization.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Communicated with supervisors to plan and review employee evaluations.
Cleaning Supervisor
SPOTLESS
WARRAWANDU, WA
10.2009 - 10.2011
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 20 cleaners.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, common areas, accommodation etc
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Verified completed rooms against standard plans to maintain consistency.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Monitored employee work areas for unsafe conditions or practices and took appropriate corrective action when necessary.
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Investigated accidents to determine root cause and develop preventive measures to avoid reoccurrence.
- Maintained accurate records of all safety-related incidents and investigations in accordance with company policies.
- Analyzed data collected from various sources such as accident investigations, incident reports and inspection results in order to identify trends that may indicate systemic problems within the organization.
- Contributed to procedural and operational audits.
- Evaluated effectiveness of current safety policies and recommended changes as needed.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Assisted managers with performance management activities such as goal setting and annual reviews.
- Resolved conflicts between employees in a timely manner.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Handled employee grievances or complaints in accordance with company policies and procedures.
- Organized training sessions for staff members to improve their skillsets.
- Provided guidance on disciplinary actions when needed.
- Handled sensitive and confidential employee information with complete discretion.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
Education
High School Diploma -
GREENWOOD SENIOR HIGH
GREENWOOD WA11-1999
Skills
- Business Development
- Inventory Control
- Schedule Development
- Staff Management
- Forklift Operation
- Stock Allocation
- Teamwork and Collaboration
- Warehouse Safety
- Dock Operations
- Equipment Inspections
- Physically Fit and Agile
- Shipping and Receiving
- Team Player
- Procedure Implementation
- Work Process Analysis
- Corrective Action Planning
- Vehicle Safety
- Incident Investigation
- Workplace Safety
- Worker Training
- Hazard Identification
- Safety Training
- Operating Systems
- System Analysis
- Mobile App Development
- Proficient with EXCEL
- File Management
- Document Preparation
- Professional and Mature
REFERENCES
BRODIE SMITH - SITE MANAGER - LEINSTER
Brodie.Smith@au.issworld.com
0455 717 816
LISA MARSHAL - SITE MANAGER - ROY HILL
lisa.marshall1@sodexo.com
0460401211
Timeline
Supervisor
ISS FACILITY SERVICES
10.2014 - 10.2024
Assistant Catering Manager
ISS FACILITY SERVICES
10.2011 - 10.2014
Cleaning Supervisor
SPOTLESS
10.2009 - 10.2011
High School Diploma -
GREENWOOD SENIOR HIGH