Summary
Overview
Work History
Education
Skills
Timeline
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William Whittingham

Golden Beach

Summary

Experienced professional in front office operations, skilled at managing high-volume environments efficiently. Strong communication skills, organizational abilities, and attention to detail. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in scheduling, customer service, and administrative support for smooth clinic operations and excellent patient service.

Overview

4
4
years of professional experience

Work History

Console Operator

Caltex Golden Beach
11.2024 - 04.2025
  • Provided exceptional customer service by assisting customers with fuel purchases, product inquiries, and transactions.
  • Operated the point-of-sale (POS) system to process cash and card payments efficiently and accurately.
  • Followed company procedures for loss prevention and incident reporting.
  • Assisted in promotional activities and upselling store products to increase sales.
  • Ensured compliance with occupational health and safety regulations.
  • Addressed customer complaints or issues in a professional and timely manner.

Healthcare Receptionist

HorizonOT
08.2021 - 09.2024
  • Managed patient scheduling and appointment bookings using Halaxy, ensuring optimal clinic efficiency.
  • Processed billing and invoicing through Xero, maintaining accurate financial records and client accounts.
  • Responded to phone inquiries, providing exceptional customer service and assisting clients with appointment setup.
  • Liaised with the Department of Veterans’ Affairs (DVA) to facilitate client access to services and support.
  • Demonstrated strong communication skills, effectively interacting with patients and healthcare professionals both in person and over the phone.
  • Utilized various software and technology tools to streamline administrative tasks and enhance office productivity.
  • Maintained confidentiality and adhered to HIPAA regulations in handling patient information and records.

Delivery Driver

Dominos’ Pizza
09.2023 - 08.2024
  • Safely and promptly delivered orders to customers’ doorsteps within designated timeframes, ensuring customer satisfaction with every interaction.
  • Collaborated effectively with team members to fulfill orders during peak hours, contributing to a high-paced, customer-focused work environment.
  • Managed cash transactions accurately, maintaining accountability for funds and ensuring precise order handling throughout the process.
  • Engaged in exceptional customer service, addressing inquiries, and resolving issues to uphold Domino’s commitment to customer satisfaction.
  • Adhered to company policies and procedures, ensuring compliance with safety protocols and promoting a safe working environment for both team members and customers.

Education

Bachelor of Commerce -

University of Queensland
04.2025

Skills

  • Operating system proficiency
  • Data entry
  • Telephone skills
  • Appointment scheduling
  • Customer and client relations
  • Administrative support
  • File management

Timeline

Console Operator

Caltex Golden Beach
11.2024 - 04.2025

Delivery Driver

Dominos’ Pizza
09.2023 - 08.2024

Healthcare Receptionist

HorizonOT
08.2021 - 09.2024

Bachelor of Commerce -

University of Queensland

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William Whittingham