William Wong
Brisbane,QLD
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Highly efficient team member who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Stamford Plaza Hotel
2021.04 - 2021.06
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Planned coverage needs and organized services to support incoming special events.
Team Member
Best&Less
2022.07 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Created appealing displays for routine arrangements and special promotions.
Education
Bachelor of Justice - Criminology
11.2025
High School Diploma -
11.2022
Skills
- Attention to Detail
- Heavy Lifting
- Staff Training
- Equipment Maintenance
- Facility Cleaning
- Stocking and Replenishing
- Documentation and Recordkeeping
- Folding Clothes
Certification
Certificate 4 in Business
Timeline
Team Member - Best&Less
2022.07 - Current
Hotel Front Desk Receptionist - Stamford Plaza Hotel
2021.04 - 2021.06
Queensland University of Technology - Bachelor of Justice, Criminology
St Johns Anglican College - High School Diploma,
Certificate 4 in Business
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