William Wong
Westlake,QLD
Summary
I am a dedicated and motivated team member, excelling in collaborative group settings. With a passion for collective success, I foster a positive team culture by actively contributing, listening attentively, and valuing diverse perspectives. I thrive on the energy of teamwork, where combined efforts lead to exceptional outcomes. My strong interpersonal skills and proactive attitude enable me to build meaningful working relationships, while inspiring others to reach their full potential. Embracing feedback and offering support, I actively participate in projects, brainstorming, and problem-solving. Committed to continuous growth, I seek to make a meaningful impact in a dynamic organization while contributing to its collective success. My dedication to teamwork and my unwavering commitment to achieving collective goals make me a valuable asset in any collaborative environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Stamford Plaza Hotel
04.2021 - 06.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Planned coverage needs and organized services to support incoming special events.
Team Member
Best&Less
07.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Created appealing displays for routine arrangements and special promotions.
Education
High School Diploma -
St Johns Anglican College
Forest Lake, QLD11.2022
Bachelor of Justice - Criminology
Queensland University of Technology
Brisbane, QLD11.2025
Skills
- Attention to Detail
- Heavy Lifting
- Staff Training
- Equipment Maintenance
- Facility Cleaning
- Stocking and Replenishing
- Documentation and Recordkeeping
- Folding Clothes
- Money Handling
- Fluent in Cantonese
Certification
Certificate 4 in Business
Timeline
Team Member
Best&Less
07.2022 - Current
Hotel Front Desk Receptionist
Stamford Plaza Hotel
04.2021 - 06.2021
High School Diploma -
St Johns Anglican College
Bachelor of Justice - Criminology
Queensland University of Technology
Certificate 4 in Business
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