William Dimo Deng
Docklands,VIC
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Call Centre Representative Role
TSA Group - Australia Post
01.2021 - 01.2022
- Representing TSA Group in business
- Call TSA customers and inform them about the new campaign
- Entering data and creating leads, organization, and qualify or disqualify customer.
Casual Interpreter with On-calls for Interpreter and Translation
01.2015 - 01.2019
- Dialogue Face to Face interpreter
- Sight Translation and interpreter
- Phone interpreter.
Plant International Employee
01.2017 - 01.2018
- Represent Plan in the best possible way
- Ensure that the supporters achieve personal targets set by the Team Leader
- Represent face to face as a sector in the best possible way.
St Mary’s School Dandenong Integrating Teacher Aid
01.2008 - 01.2018
- Working in all classes, assisting children and teachers.
UNICEF Australia Employee
01.2017
- Represent UNICEF Australia in the best possible way! Achieve personal targets set by the Team Leader
- Contribute to a positive team atmosphere
- Represent face to face as a sector in the best possible way.
Education
Advance Diploma of Interpreting and Translation -
RMIT University, Melbourne
Bachelor of International Studies -
Victoria University
Skills
- Customer Support
- Customer Relations
- Client Relationship Building
- Paperwork Processing
- Telephone Reception
Skills Abilities
True, fluent English reading and writing, Answering incoming calls; taking messages and re-directing calls as required.
References
- Lindo Matzebwa, APM - Employment Consultant, lindo.mataebula@apm.net.au, 0429969002
- Holly Dean, UNICEF - Australia, Hollymirmilstein@gmail.com, 0421020420
Languages
English
Professional
Arabic
Professional
Timeline
Call Centre Representative Role
TSA Group - Australia Post
01.2021 - 01.2022
Plant International Employee
01.2017 - 01.2018
UNICEF Australia Employee
01.2017
Casual Interpreter with On-calls for Interpreter and Translation
01.2015 - 01.2019
St Mary’s School Dandenong Integrating Teacher Aid
01.2008 - 01.2018
Advance Diploma of Interpreting and Translation -
RMIT University, Melbourne
Bachelor of International Studies -
Victoria University
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