William Maitri
Mascot,NSW
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Retail Worker
JJ Asian Market
Mascot, NSW
09.2023 - 12.2023
- Resolved customer complaints in a professional manner per company guidelines.
- Checked expiration dates on food items and removed expired items from the shelf.
- Helped unload deliveries from trucks and restocked shelves accordingly.
- Processed returns and exchanges according to company policies and procedures.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Restaurant Waiter
Sam Po Malaysian Kitchen
Mascot, NSW
12.2023 - Current
- Checked on guests during meals to ensure satisfaction with each course.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
Kitchen Hand
Sam Po Malaysian Kitchen
Mascot, NSW
12.2023 - 04.2024
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Kept records of food waste to track usage levels.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Maintained inventory of kitchen supplies and equipment needs.
Education
Fresh Graduate - Elementary Until Senior High School
Sekolah Terpadu Pahoa
Tangerang, Indonesia05-2023
Skills
- Menu knowledge
- Order Taking
- Service Quality
- Food presentation
- Table Setting
- Order Management
- Cash Handling
- Stock replenishment
- Friendly and Positive
- Multitasking
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Restaurant Waiter
Sam Po Malaysian Kitchen
12.2023 - Current
Kitchen Hand
Sam Po Malaysian Kitchen
12.2023 - 04.2024
Retail Worker
JJ Asian Market
09.2023 - 12.2023
Fresh Graduate - Elementary Until Senior High School
Sekolah Terpadu Pahoa
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