Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Generic

William (nick) WATTS

Port Melbourne

Summary

Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Coles Supermarket
11.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Hotel Porter

Langham hotels
05.2024 - 06.2025
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
  • Attached claim checks to bags to efficiently store and organize luggage.
  • Coordinated transportation services for guests requiring airport transfers.
  • Contributed to the overall positive image of the hotel through meticulous attention to cleanliness and guest interactions.
  • Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.

Volunteer

vinnies
03.2024 - 05.2024
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Collaborated with other volunteers to create a positive work environment.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Organized and maintained records of volunteer hours and donations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

Fast Food Crew Member

Macdonals
10.2022 - 04.2023
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.

Team Member

Red Rooster
04.2022 - 09.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Processed orders on POS system and accepted cash and charge payments.

Education

High School Diploma -

Albert Park College
11-2025

Certificate II Hospitality

William Angliss Institute of TAFE
Melbourne, VIC
11-2024

Skills

  • Cash Handling
  • Complaint Resolution
  • Work Planning
  • Coaching
  • Mentoring
  • People Management
  • Onboarding and Orientation
  • Staff Training
  • Safety
  • Staff Education and Training
  • Cleaning
  • Computer Skills
  • Training and Mentoring
  • Positive Attitude
  • Fluent in french
  • Responsible alcohol service
  • Food safety certificate

Certification

  • Responsible Service of alcohol
  • food safety certificate
  • barista certificate

Languages

French
Native/ Bilingual
English
Native/ Bilingual

Timeline

Hotel Porter

Langham hotels
05.2024 - 06.2025

Volunteer

vinnies
03.2024 - 05.2024

Team Member

Coles Supermarket
11.2022 - Current

Fast Food Crew Member

Macdonals
10.2022 - 04.2023

Team Member

Red Rooster
04.2022 - 09.2022

High School Diploma -

Albert Park College

Certificate II Hospitality

William Angliss Institute of TAFE

References

References available upon request.

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William (nick) WATTS