William Selkirk
Melbourne,VIC
Summary
Dedicated and results-driven professional with comprehensive experience in hospitality and team leadership, including roles in customer service, development and creation of culinary offerings and beverage selections, and staff training. Known for consistently delivering high-quality service, fostering a collaborative and efficient work environment, and ensuring strict adherence to safety and operational standards. Skilled in problem-solving, cultural sensitivity, and utilising technology to streamline operations and improve guest experiences. Currently pursuing a Bachelor of Aviation, demonstrating a strong commitment to personal and professional growth. Proven ability to lead teams, manage daily operations, and handle customer concerns with professionalism and efficiency.
Overview
5
5
years of professional experience
Work History
Barista and Front of House
1816 Bakehouse
Ballarat, Victoria
12.2021 - Current
- Prepare and serve high-quality beverages and products, ensuring repeat business.
- Adhere to a high quality, efficient operation, particularly during peak periods.
- Maintain strict cleanliness and organisational standards to ensure an inviting atmosphere and a safe work environment.
- Maintain communication between the front and back of house to ensure high stock levels and a cohesive work environment.
- Actively sought and considered guest feedback, utilising it to drive improvements and enhance the overall guest experience.
Team Leader
Zambrero
Henley Beach, South Australia
11.2023 - 03.2024
- Assisted the roles of store owners and the store manager to ensure consistency in service quality, hygiene, and employee knowledge.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Delegated daily tasks to team members to optimise group productivity.
- Provided consistently high service delivery in a customer-facing role to ensure customer satisfaction.
- Reinforced company standards to ensure a clean, productive, and consistent standard.
Assistant Restaurant Manager
Zambrero
Ballarat, Victoria
11.2019 - 06.2022
- Coordinated recruitment and hiring of team members, developing an experienced, and cohesive team.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Ensured restaurant compliance with all food safety regulations and liquor licensing.
- Handled escalated customer concerns with speed and knowledgeable support.
- Handled the business's daily finances, balanced the tills, and arranged bank deposits.
- Led food preparation to standards of high quality, in an efficient manner.
- Scheduled and received deliveries, verifying goods against paperwork to ensure compliance, and effective stock.
Education
Bachelor of Aviation -
Royal Melbourne Institute of Technology
Melbourne, VIC06-2027
VCE
Ballarat High School
Ballarat, VIC12-2021
Skills
- Customer service
- Cultural sensitivity
- New hire training
- Physical stamina
- Problem solving
- Safety compliance
- Team leadership
- Technology proficiency
Referees
Nicole Lafranchi, Operations Manager 1816 - +61 401 421 400
Jim Agio, Owner Zambrero Henley - +61 438 285 775
Timeline
Team Leader
Zambrero
11.2023 - 03.2024
Barista and Front of House
1816 Bakehouse
12.2021 - Current
Assistant Restaurant Manager
Zambrero
11.2019 - 06.2022
Bachelor of Aviation -
Royal Melbourne Institute of Technology
VCE
Ballarat High School
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