Willie Fourie
Palmview,Australia
Summary
Motivational and dynamic team leader with over two decades expertise in the hospitality and fuel retail sectors. Demonstrated success in managing operations, leading high-performing teams, and spearheading brand development. Organized and dependable, with a proven ability to manage multiple priorities and a positive attitude towards taking on added responsibilities to meet team goals. Detail-oriented and highly skilled at fostering a collaborative, performance-driven environment, ensuring exceptional customer experiences and promoting brand loyalty. Dedicated to providing exceptional service, maintaining compliance, and enhancing business performance in fast-paced environments. Effective at overseeing and aligning processes with dynamic conditions to increase efficiency and maximize profits. Adept at building strong relationships with customers, employees, and senior management.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager - Relief Store Manager
Euro Garages Australia
08.2019 - Current
- Collaborate with management to streamline daily operations, planning, and implementation of efficient store systems.
- Efficiently coordinate store operations to ensure smooth workflow.
- Manage daily fund routines to maintain financial integrity.
- Ensure adherence to store schedules, budgets, and objectives.
- Uphold company guidelines and policies to maintain standards of excellence.
- Direct inventory control and ordering processes, promptly addressing customer inquiries and complaints.
- Contribute to weekly reporting efforts to track progress and identify areas for improvement.
- Provide exemplary customer service, consistently exceeding expectations.
- Stand ready to assume additional management responsibilities as needed to support operations.
Licensee
Barmartix
09.2018 - 08.2019
- Conducted routine inventory counts to ensure accuracy and identify discrepancies.
- Generated detailed reports on inventory count results for analysis.
- Utilized inventory data to optimize ordering processes and minimize stockouts.
- Managed inventory counts for 5 venues.
- Collaborated with teams to improve inventory management procedures.
- Maintained organized documentation of inventory records for compliance.
- Addressed discrepancies promptly and implemented corrective actions
Floor Manager
Pots and Pan
01.2018 - 08.2018
- Ensured delivery of exceptional service standards to enhance guest satisfaction and drive revenue growth.
- Developed and implemented strategic floor plans and layouts to optimize guest experience and increase sales.
- Provided oversight of employee performance, addressing issues promptly and improving efficiency to meet productivity targets.
- Offered coaching and training to staff on service techniques, problem-solving strategies, and handling challenging guest interactions.
- Cultivated inclusive workplace culture that promoted collaboration and teamwork among employees from diverse backgrounds.
- Conducted regular evaluations of staff performance to recognize achievements and identify areas for improvement or commendation.
- Mentored team members to facilitate their professional development and foster accountability.
- Monitored guest feedback and adjusted staffing levels to maintain optimal service standards.
- Established clear objectives to provide team members with roadmaps for achieving departmental and organizational goals.
- Evaluated team and employee performance to identify areas for improvement and implement effective corrective actions.
- Managed team of 15 employees to ensure smooth operations and guest satisfaction.
- Produced various reports for analysis to inform decision-making and drive continuous improvement initiatives in hospitality industry.
General Manager
Caltex Freshstop
10.2013 - 08.2017
- Overseeing daily operations, including but not limited to coordinating workflow, delegating tasks, and ensuring smooth functioning of all business aspects.
- Supervising and mentoring personnel to foster professional growth, optimize performance, and maintain high morale within team.
- Delivering high sales standards, marketing, and management support by developing and implementing strategies to drive revenue growth and achieve business objectives.
- Providing exemplary customer service and serving. Primary point of contact for addressing customer inquiries, concerns, and feedback, while also establishing and nurturing strong relationships with key stakeholders, including ownership.
- Managing inventory control and ordering processes to maintain optimal stock levels, minimize shortages, and address any issues or discrepancies promptly.
- Establishing, implementing, and overseeing effective systems, processes, and controls to streamline operations, enhance efficiency, and ensure compliance with industry standards and regulations.
- Overseeing brand requirements for multiple brands, ensuring alignment with brand standards and guidelines to maintain consistency and integrity across all business aspects.
- Producing various reports, presentations, analyses, correspondence, and documentation to provide insights, track progress, and support decision-making processes.
- Leader of cohesive team of 40 team members, fostering positive work flow, promoting teamwork and collaboration, and enforcing strict adherence to health and safety regulations.
General Manager
Keg and Trout
07.2009 - 08.2017
- Manage 50 team members, fostering positive work environment, and prioritizing guest satisfaction.
- Overseeing daily operations, ensure seamless guest experience and efficient team performance.
- Providing hands-on support in management, marketing, and customer service.
- Developing strategies to increase revenue.
- Building strong relationships with guests and stakeholders.
- Establishing efficient systems and processes to streamline operations and empower team members to excel in their roles.
- Inspiring team members with clear goals, supportive leadership, and opportunities for growth and development.
- Producing reports and documentation to track performance, celebrate achievements, and identify areas for improvement.
- Implementing cost-saving measures while maintaining service quality.
- Managing budgets, conducting staff training, and facilitating team development.
- Ensuring compliance with industry regulations and maintaining safe and supportive environment for guests and staff alike.
- Managed budget implementations, employee evaluations, and contract details.
Brand Development
Mr. Browns BBQ
03.2014 - 04.2017
- Initiated brand development efforts and spearheaded initial growth strategies by conducting market research, identifying target demographics, and developing unique value propositions.
- Led successful rebranding campaign of visual assets, including logos, color schemes, and brand imagery, while also refining messaging strategies to resonate with target audiences and align with company values.
- Collaborated closely with creative teams, including graphic designers, copywriters, and marketing specialists, to ensure alignment with brand guidelines.
- Oversaw development of marketing materials aimed at enhancing brand awareness, such as brochures, flyers, advertisements, and digital content, by providing input on design elements, messaging, and overall brand identity.
- Assisted in creating comprehensive style guides to maintain brand consistency across all projects, outlining guidelines for logo usage, typography, color schemes, and visual elements to ensure cohesive branding across various platforms and communication channels.
Education
Demonstrated Abilities
Skilled and experienced management professional with solid background in a range of industries, Strong business acumen with an excellent understanding of effective systems and processes, Good written and verbal communicator with strong customer service, negotiation and liaison skills, Able to relate to a wide range of people from various cultural, professional and technical sectors, Solid analytical aptitude with advanced organisational, problem-solving and time-management skills, Safety conscious with strict adherence to health and safety regulations and guidelines, Able to work well under pressure and meet strict deadlines in a fast-paced environment, Displaying a high level of professionalism and confidentiality, with meticulous attention to detail
Specialist Skills
- Team leadership
- Stakeholder engagement
- Customer service
- Hospitality
- Brand development
- Sales and retail
- Organisation and planning
Timeline
Assistant Store Manager - Relief Store Manager
Euro Garages Australia
08.2019 - Current
Licensee
Barmartix
09.2018 - 08.2019
Floor Manager
Pots and Pan
01.2018 - 08.2018
Brand Development
Mr. Browns BBQ
03.2014 - 04.2017
General Manager
Caltex Freshstop
10.2013 - 08.2017
General Manager
Keg and Trout
07.2009 - 08.2017
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