Willon Willon
North St Marys,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Kritkawin
Sydney, NSW
04.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Education
Chifley College Senior Campus
Mount Druitt, NSW11.2022
Chifley College Dunheved Campus
North St Marys12.2020
Skills
- Has 2 years of customer service experience
- Friendly and easy to get along with
- Good at organizing and time managing
- Understands the service industry very well
- Used to being the first point of contact for customers
- Does not crack under pressure
- Multitasking and task managing skills
- Easy to talk to and understanding
- Good problem solver
- Always eager to learn more
- Fill in assistant manager at old job
- Comprehensive and punctual
- Greeting guests
- Active Learning
- Scheduling
- POS system operations
- Social Perceptiveness
Websites
Accomplishments
- Completed EVET Course
- Completed the St John WA click to save first aid course
- Completed an 8 week TAFE high school course
- Over 90% attendance in school from years 7-12
Awards
- Completed EVET course
- Completed the St John WA clicktosave first aid course
- Graduated year 10
- Completed an 8 week TAFE course
- Had over 90% attendance for school through year 7-10
- Completed the SES Cadet Program
- Bronze and silver awards (Sport, academic, Cultural, Community)
- Academic awards (English, elective)
Certification
- RSA License - 1 year
Languages
Burmese
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Kritkawin
04.2022 - Current
Chifley College Senior Campus
Chifley College Dunheved Campus