Willow Audoss
Deebing Heights
Summary
At Mama Mu's Cucina, I excelled in guest engagement and upselling, significantly enhancing experiences and sales. My strong work ethic and exceptional customer service, coupled with proficient cash handling and menu knowledge, fostered positive customer relationships and supported team success. Developed strong customer service and multitasking skills in fast-paced hospitality environment. Demonstrated the ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server / Cashier
Mama Mu's Cucina
02.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Prepared food items, took orders and served customers efficiently all while supporting others
- Served food and beverages promptly with focused attention to customer needs.
Teacher Helper - Work Experience
Deebing Heights State School
06.2024 - 06.2024
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Supported student learning objectives through personalized and small group assistance.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
Education
High School Diploma -
Ripley Valley State Secondary College
Ripley, QLD12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Team collaboration
- Food sales and promotion
Certification
- First Aid Certification
- Certificate II in Dance
- Currently working towards a Certificate II in Health and Support Services
Timeline
Teacher Helper - Work Experience
Deebing Heights State School
06.2024 - 06.2024
Server / Cashier
Mama Mu's Cucina
02.2024 - Current
High School Diploma -
Ripley Valley State Secondary College
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