Willow Batten
Canungra,QLD
Summary
Extensive experience in the hospitality industry, currently at Ginja Ninja Sushi Cafe and Bar, excelling in customer service and multitasking. Proven ability to enhance guest experiences through attentive service and effective problem-solving. Skilled in food handling safety and team collaboration, consistently ensuring high standards during peak operations. I am currently 17 looking for extra work, i do however intend on keeping my current job for the mean time and maintaining two separate jobs. I have great time management skills and work well under pressure, i do not require set shifts and am more than happy to be a casual for when needed.
Overview
5
5
years of professional experience
Work History
Waitress
Ginja Ninja Sushi Cafe and Bar
Canungra, QLD
07.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Wedding Server
Private
05.2023 - 05.2023
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
- Managed unexpected situations calmly and professionally, maintaining a positive atmosphere for both guests and fellow staff members.
- Improved team efficiency through effective communication with colleagues during fast-paced wedding receptions.
Wedding Server
Sarabah Estate Vineyard
Canungra, QLD
02.2023 - 02.2023
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Contributed to successful events by efficiently setting up tables, chairs, and place settings according to the client''s specifications.
- Guaranteed seamless food service by coordinating with kitchen staff on meal timing and special dietary requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Carried out professional service, retaining polite and friendly approach at all times.
Restaurant/ Cafe Assistant
Sarabah Estate Vineyard
Canungra, QLD
07.2020 - 02.2021
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
Education
Tamborine Mountain State High School
Tamborine Mountain, QLDSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Handling complaints
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Accurate money handling
- Active listening
- Time management
- Relationship management
- Upselling techniques
- Allergy awareness
- Food presentation
- Beverage preparation
- Wine service
- Food handling safety
- Beverage service
- Hospitality and accommodation
Timeline
Wedding Server
Private
05.2023 - 05.2023
Wedding Server
Sarabah Estate Vineyard
02.2023 - 02.2023
Waitress
Ginja Ninja Sushi Cafe and Bar
07.2021 - Current
Restaurant/ Cafe Assistant
Sarabah Estate Vineyard
07.2020 - 02.2021
Tamborine Mountain State High School