Willow Fraser
Kedron,Australia
Summary
Proficient and hard-working university student with over 3 years experience in both a retail and corporate setting. I am fast at developing new skills and embracing whatever tasks are required of my position. I enjoy working with and around people and through my employment background, i have developed strong customer service skills to ensure client satisfactions and positive experiences.
Overview
6
6
years of professional experience
Work History
Insurance Claims Representative
TSA Group
Brisbane, QLD
02.2024 - 08.2024
- Reviewed insurance policies to determine coverage and extent of loss.
- Investigated claim details such as liability issues and damage assessments.
- Assessed damages, negotiated settlements and approved payments within given authority limits.
- Maintained accurate records of all claims activities and calls for audit purposes.
- Provided excellent customer service to policyholders by responding promptly to inquiries regarding the status of their claim.
- Identified fraudulent or exaggerated claims, and referred them for investigation.
Supervisor
Zambrero Buranda
Brisbane, Australia
09.2022 - 03.2023
- Supervising staff and store operations.
- Providing quality customer service and meeting customers' needs to ensure order satisfaction.
- Keeping ingredients fresh and stocked appropriately, and maintaining serving and eating areas.
- Preparing fresh produce for opening or handover shifts.
- Deep cleaning, recording wastage, banking money, and shift reports nightly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to assess stock levels and food hygiene.
Night Shift Filler
Woolworth's
Childers, Australia
10.2021 - 02.2022
- Assisted in unloading products, stocking shelves, and freezers.
- Cycling old and new stock, and pricing down appropriate items.
- Providing customer assistance in locating products.
- Operated checkout terminals during busy periods and recorded customer purchases.
- Greeted customers in a friendly and courteous manner.
- Maintained cleanliness of store aisles and backroom areas.
Retail Stocker
Foodwork's Biggenden
Biggenden, Australia
09.2021 - 02.2022
- Stocked fresh cold room goods into display fridges and freezers, and replenished stock appropriately throughout the day.
- Maintained an organized and efficient stockroom, ensuring all items were properly labeled and stored.
- Provided customers assistance for the location of products.
- Completed inventory of weekly cold room orders.
- Cycled old stock, recorded use-by dates, and priced down appropriate stock.
- Ensured that aisles, fridges, and freezers were kept clean, orderly, and free of clutter at all times.
Junior Retail Stocker
Foodwork's Biggenden
Biggenden, Australia
10.2018 - 12.2019
- Distributed storeroom stock onto shelves, while rotating old and new stock.
- Cycled cold drinks and dairy products.
- Greeted customers in a friendly and courteous manner while operating the checkout.
- Assisted customers with locating requested items in the store.
- Ensured store cleanliness, cleaning up messes and spills, as well as nightly floor cleaning before closure.
Education
Bachelor of Science - Biological Sciences, Vaw
Queensland University of Technology
Brisbane11-2025
Highschool QCE -
Riverside Christian College
11-2020
Skills
- Organization
- Strong customer service ability
- Conflict resolution
- Team collaboration
- Fast learning
- Problem-solving
References
Shannon Lobegier, TSA Team Leader, Shannon_620@hotmail.com, 0422163611
Personal Information
- Place of Birth: Hervey Bay
- Date of Birth: 09/12/02
- Nationality: Australian
Timeline
Insurance Claims Representative
TSA Group
02.2024 - 08.2024
Supervisor
Zambrero Buranda
09.2022 - 03.2023
Night Shift Filler
Woolworth's
10.2021 - 02.2022
Retail Stocker
Foodwork's Biggenden
09.2021 - 02.2022
Junior Retail Stocker
Foodwork's Biggenden
10.2018 - 12.2019
Bachelor of Science - Biological Sciences, Vaw
Queensland University of Technology
Highschool QCE -
Riverside Christian College
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