Willow Neville
Bathurst,NSW
Summary
Currently employed as a Ward Clerk in Bathurst Operating Theatres, I bring experience across administration, hospitality, and cleaning, with a strong focus on efficiency and attention to detail. I am seeking casual work with full-day availability during weekdays and weekends. Passionate about patient care, clinical environments, aged care, and support work.
Overview
9
9
years of professional experience
Work History
Ward Clerk / Adminstration
Bathurst Hospital - Operating Theatres
12.2023 - Current
- Assisted in patient admissions and discharge processes, ensuring accuracy of information.
- Managed medical records and documentation, maintaining confidentiality and compliance standards.
- Coordinated communication between healthcare staff and patients to enhance service delivery.
- Supported scheduling of patient procedure, optimising clinic workflow and reducing wait times.
- Responsible for ordering stationary, clinical documents and equipment.
- Working closely with clinical staff including Nursing Unit Manager, doctors and nursing staff.
- Distribution of daily theatre lists to General Manager, Surgeons and Anaesthetist.
House Keeper
Rydges Hotel
10.2023 - 12.2023
- Maintained cleanliness and organisation of guest rooms, ensuring high standards of hygiene.
- Responded promptly to guest requests, enhancing overall guest satisfaction and experience.
- Utilised cleaning equipment and chemicals safely, adhering to health and safety regulations.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
Accounts Payable and Warranty Clerk
Toyota
04.2021 - 11.2023
- Processed warranty claims efficiently, ensuring accurate documentation and timely resolutions.
- Communicated with customers regarding warranty inquiries, providing clear information and support.
- Maintained organized records of warranty claims, enhancing retrieval and tracking processes.
- Collaborated with cross-functional teams to address customer concerns and improve service delivery.
- Processing of invoices, creating purchase orders for company equipment.
- Cash handling and processing bank deposits daily
Bar Attendant
Batmans Hill on Collins
12.2020 - 04.2021
- Provided exceptional customer service and ensured guest satisfaction in fast-paced bar environment.
- Prepared and served a variety of beverages according to established recipes and standards.
- Maintained cleanliness and organisation of bar area, adhering to health and safety regulations.
- Managed inventory, monitored stock levels, and placed orders to ensure product availability.
Bar and Gaming Attendant
Returned Service Memorial Club
02.2018 - 12.2020
- Monitored gaming areas to ensure compliance with safety regulations and operational standards.
- Assisted patrons with gaming equipment, enhancing user experience and satisfaction.
- Trained new staff on operational procedures and customer service protocols.
- Conducted routine maintenance checks on gaming machines to ensure optimal performance.
Process Worker
Macadamia Factory
02.2017 - 07.2018
- Operated machinery to ensure efficient processing of materials
- Monitored production lines for quality assurance and compliance
- Collaborated with team members to optimize workflow efficiency
- Trained new staff on safety protocols and operational procedures
Education
High School Diploma -
Distance Education
LismoreBachelor - Paramedicine
Charles Sturt University
Bathurst, NSW11-2026
Certificate III - Business Administration
Toyota Traineeship
Bathurst, NSW04-2023
Skills
Data Entry
Patient Care
Organisation Skills
Time management
Attention to detail
Adaptability
Strong Communication
Accomplishments
- Patient monitoring full sets of vitals.
- Advanced airways
- Cannulation
- Clinical handovers
- Patient assessments
- Patient advocation and communication
- Working effectively with allied health staff
- Medication Administration
- Patient Transfers
On road placement with Penrith Ambulance Station.
Licenses
Unrestricted Drivers License with personal car
Timeline
Ward Clerk / Adminstration
Bathurst Hospital - Operating Theatres
12.2023 - Current
House Keeper
Rydges Hotel
10.2023 - 12.2023
Accounts Payable and Warranty Clerk
Toyota
04.2021 - 11.2023
Bar Attendant
Batmans Hill on Collins
12.2020 - 04.2021
Bar and Gaming Attendant
Returned Service Memorial Club
02.2018 - 12.2020
Process Worker
Macadamia Factory
02.2017 - 07.2018
High School Diploma -
Distance Education
Bachelor - Paramedicine
Charles Sturt University
Certificate III - Business Administration
Toyota Traineeship