Vivian Xu
Sale,VIC
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations and a background in human resources, studied in China. Excellent communication, organisational and conflict resolution skills. Proven history of raising profits through maximised productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant Owner
Chinese Chopsticks
07.2018 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Restaurant Owner/Operator
Stratford Asian Takeaway
03.2022 - 06.2023
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
Cafe Owner/Barista
Cafe Latitude
02.2020 - 05.2022
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Developed strong relationships with suppliers to ensure timely deliveries and favourable pricing terms.
- Enhanced property value by executing high-quality renovation projects, resulting in increased client satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Restaurant Owner
Asian All You Can Eat Cafe
03.2014 - 12.2019
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Plant Nursery Worker
Wildtech Flower Nursery
04.2010 - 08.2014
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
- Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
Education
Diploma - Horticulture
NMIT (now Melbourne Polytechnic)
Melbourne, VICSkills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Vendor Relations
- Small business operations
- Cash Handling
- Opening and closing duties
- Espresso machine operation
- Safe Food Handling
Timeline
Restaurant Owner/Operator
Stratford Asian Takeaway
03.2022 - 06.2023
Cafe Owner/Barista
Cafe Latitude
02.2020 - 05.2022
Restaurant Owner
Chinese Chopsticks
07.2018 - Current
Restaurant Owner
Asian All You Can Eat Cafe
03.2014 - 12.2019
Plant Nursery Worker
Wildtech Flower Nursery
04.2010 - 08.2014
Diploma - Horticulture
NMIT (now Melbourne Polytechnic)
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