Will Robinson
Alphington,VIC
Summary
Professional and industrious, bringing exceptional administrative experience. Organises and manages simultaneous tasks to support clients and accomplish business goals. Organised scheduler well-versed in all aspects of administrative support. Detailed and precise when assisting colleagues and clients. Skilled at supporting upper management with simple and complex needs with professionalism and efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist and Workplace Services
First Contact
08.2023 - Current
- Acted on behalf of Ernst & Young to efficiently check-in clients in a timely and professional manner.
- Gained extensive knowledge in data entry, analysis and reporting.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Front Office Assistant
Maylands Lodge
10.2021 - 10.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected payments, processed transactions and updated relevant records.
- Completed paperwork, recognised discrepancies and promptly addressed for resolution.
- Ensured guest complaints were addressed promptly and professionally.
- Organised, maintained and updated information in computer databases.
Administration Officer
If Marketing & Telecom
05.2012 - 05.2013
- Outbound customer care to NAB customers regarding HICAPS terminals.
- Maintenance of data on Utilibill system to ensure correct and up-to-date customer details and billing services were delivered in a busy office environment.
- Followed up and collected outstanding debts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
Education
Diploma in Teaching English As A Second Language
The TEFL Org
Inverness, UK02.2024
Bachelor of Arts - International Relations
University of Tasmania
Hobart, TAS11.2010
Skills
- Sound Knowledge of Microsoft Office and Computer Software
- Tech-Savvy
- Word Processing
- Database Administration
- Staff Management
- Call Management
- Customer/Client Relations
- Schedule Management
- Equipment Troubleshooting
- Meeting Support
- Office Supply Management
References
Glenn Lacey
General Manager, First Contact
gl@firstcontact.co
+61 405 426 198
George Weedon
Hobbies and Interests
- Keen traveler – have visited dozens of destinations worldwide.
- Brazilian Jiu Jitsu martial arts discipline and regular weight training has given me many opportunities to further develop focus, tenacity and physical fitness.
- My travel experience has given me valuable opportunities to learn and interact with a wide variety of people from all backgrounds and levels.
- I enjoy quiet time to read and reflect.
- Received numerous awards through decades of playing team sports which have taught me the importance of working together to achieve common goals and the importance of every team members’ contribution.
Timeline
Receptionist and Workplace Services
First Contact
08.2023 - Current
Front Office Assistant
Maylands Lodge
10.2021 - 10.2022
Administration Officer
If Marketing & Telecom
05.2012 - 05.2013
Diploma in Teaching English As A Second Language
The TEFL Org
Bachelor of Arts - International Relations
University of Tasmania
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