Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Laure Inglevert

Karratha,Western Australia

Summary

Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.

Overview

16
16
years of professional experience

Work History

Trade Assistant Casual

Merge, Linx, Kaw
09.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Organized materials, tools, and equipment to supply team members.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.

Kitchen Hand

Cherratta Lodge
10.2023 - Current
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Waitress

Fin's Café
09.2023 - 10.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, and took food drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Delivered food to table using serving trays and refilled water glasses with pitchers.
  • Placed orders to restock items before supplies ran out.

Housekeeper

Bayview
09.2023 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hostess

Les Airelles*****
12.2022 - 04.2023
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Seated patrons based on guest preferences and seating availability.

Receptionist

Le Pinarello****
04.2022 - 10.2022
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved service-related problems and documented actions in system.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.

Events Manager

Las Olas
02.2020 - 04.2022
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Selected and ordered refreshments, decor and event materials.
  • Coordinated florists, photographers, and musicians for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Generated ideas to enhance and expand current event offerings.

Customer Service Manager

Avec Plaisir
01.2018 - 02.2020
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Hotel Receptionist

Le Refuge Des Aiglons****
12.2016 - 10.2017
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.

Hotel Receptionist

Relais Du Silence****
04.2015 - 10.2016
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Administrative Receptionist

Pôle D'échange Multimodale
01.2015 - 04.2015
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.

Hotel Receptionist

Ibis Hotel
10.2013 - 12.2014
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Hotel Receptionist

Les Vignes Blanches***
06.2012 - 09.2013
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Farm Worker

AGP Workforce
04.2011 - 02.2012
  • Carefully packaged finished products and prepared for shipment.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Packaged chiken meat for shipment and additional processing.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.

Clothing Salesperson

Zara
08.2010 - 01.2011
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Cleaned, closed, and secured store at end of shift.
  • Pressed and folded items upon arrival in store to increase visual appeal.

Sandwich Hand

Uper Crust
01.2010 - 05.2010
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Shop Seller

Nature Et Découverte
07.2009 - 12.2009
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Trainee

Amonite
09.2007 - 07.2009
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Managed customer expectations and helped navigate sales processes.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Drove team revenue totals by bringing in top sales numbers.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Provided product and technical support to customers.

Education

Formation - WHITE CARD

EOT
Western Australia

Formation - Marketing, SEO

Activis
Montréal, Canada
2020

Bachelor of Tourism And Management -

University of Avignon
France
07.2013

Diploma At University in Negociation And Sales -

Paul Eluard
France
07.2009

Skills

  • Business Correspondence
  • Document Control
  • Time Management
  • Meeting Preparation
  • Customer and Client Relations
  • Sorting and Labeling
  • Travel Planning
  • Staff Management
  • Organization Skills

Languages

English
Professional Working
French
Native or Bilingual
Spanish
Full Professional

Timeline

Kitchen Hand

Cherratta Lodge
10.2023 - Current

Trade Assistant Casual

Merge, Linx, Kaw
09.2023 - Current

Waitress

Fin's Café
09.2023 - 10.2023

Housekeeper

Bayview
09.2023 - 10.2023

Hostess

Les Airelles*****
12.2022 - 04.2023

Receptionist

Le Pinarello****
04.2022 - 10.2022

Events Manager

Las Olas
02.2020 - 04.2022

Customer Service Manager

Avec Plaisir
01.2018 - 02.2020

Hotel Receptionist

Le Refuge Des Aiglons****
12.2016 - 10.2017

Hotel Receptionist

Relais Du Silence****
04.2015 - 10.2016

Administrative Receptionist

Pôle D'échange Multimodale
01.2015 - 04.2015

Hotel Receptionist

Ibis Hotel
10.2013 - 12.2014

Hotel Receptionist

Les Vignes Blanches***
06.2012 - 09.2013

Farm Worker

AGP Workforce
04.2011 - 02.2012

Clothing Salesperson

Zara
08.2010 - 01.2011

Sandwich Hand

Uper Crust
01.2010 - 05.2010

Shop Seller

Nature Et Découverte
07.2009 - 12.2009

Sales Trainee

Amonite
09.2007 - 07.2009

Formation - WHITE CARD

EOT

Formation - Marketing, SEO

Activis

Bachelor of Tourism And Management -

University of Avignon

Diploma At University in Negociation And Sales -

Paul Eluard

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