Willy Yasmin Smith
Smithfield
Summary
Committed and motivated professional with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour, and great initiative.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Local Registry Coordinator
Family Responsibilities Commission
12.2024 - Current
- Support the efficient and effective operation of the Commission in welfare reform Communities (Mossman Gorge and Aurukun support)
- Taking appropriate steps to facilitate the holding of conferences; and
- Nominating appropriate local commissioners for a conference; and
- Providing information about community support services and the operation of the Commission to persons living in the area; and
- Keeping the records and information the registrar considers appropriate
Senior Public Trust Officer – AO4 (Cairns) (Customer Liaison Officer – Financial Management)
Queensland Public Trust
10.2021 - 12.2024
- Intake and file set up for new customers’ financial management, acting as administrator for customers with impaired capacity for decision-making pursuant to the Guardianship and Administration Act 2000 or as a financial attorney pursuant to the Powers of Attorney Act 1998
- Liaise with customers and their support networks to assist with a smooth transition
- Liaise with key stakeholders to obtain necessary information for financial circumstances
- File allocation
- Administer a caseload of various files at the Cairns regional office
- Provide professional assistance and advice to customers and assist with public enquiries regarding the range of services provided by the Public Trustee
- Ensure the administration of Customer and Trust Accounts are in accordance with financial and audit requirements and Office policy and co-ordinate financial reports, office accounts and monitoring systems
- Prepare statements of account in accordance with legislative standards and ensure the coordination and administration of office systems, financial reports, office accounts and monitoring systems are in accordance with audit requirements and office policy
- Provide support and assist other staff members with professional and administrative matters including the facilitation of
Accredited Financial Counsellor – providing outreach services to Cape York Communities
Cape York Partnership (CYP)
07.2017 - 10.2021
- Aurukun, Coen, Hope Vale & Mossman Gorge
- Act as primary point of contact for face to face or telephone financial counselling including casework and ongoing consultations
- Assess and analyse a client’s circumstances, provide financial information, education and explanation of options to assist the client to address their financial situation and make an informed decision
- Provide financial capability training to individuals including iHOME in Hope Vale
- Act as triage worker, carrying out short screen interviews referral as needed
- Mentoring & support to CYP MPower OHub staff and new team members
Education
Rigid Haul Truck - RIIMPO338E -
Civil Trans Training
Brisbane, QLD04.2025
Articulated Haul Truck - RIIMPO337E -
Civil Trans Training
Brisbane, QLD04.2025
Standard 11 - RIISS00034 -
Civil Trans Training
Brisbane, QLD04.2025
Water Truck - RIIMP0206D -
Civil Trans Training
Brisbane, QLD04.2025
Skills
- Multitasker
- Self-starter
- Deadline Orientated
- Teamwork
- Staff motivator
Certification
- Accredited Financial Counsellor with Financial Counsellors Association of Queensland (FCAQ) 2017 - 2021
- Diploma of Financial Counselling 2019
- Accredited Tax Help Volunteer 2018, 2019, 2021 with Australian Taxation Office (ATO)
- Certificate III & IV, Diploma – Community Services (Community, Youth, Alcohol & Other Drugs Work) Mackay 2002 – 2004
Timeline
Local Registry Coordinator
Family Responsibilities Commission
12.2024 - Current
Senior Public Trust Officer – AO4 (Cairns) (Customer Liaison Officer – Financial Management)
Queensland Public Trust
10.2021 - 12.2024
Accredited Financial Counsellor – providing outreach services to Cape York Communities
Cape York Partnership (CYP)
07.2017 - 10.2021
Rigid Haul Truck - RIIMPO338E -
Civil Trans Training
Articulated Haul Truck - RIIMPO337E -
Civil Trans Training
Standard 11 - RIISS00034 -
Civil Trans Training
Water Truck - RIIMP0206D -
Civil Trans Training
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