Wilma Onaga
Brisbane,QLD
Summary
Proven leader in enhancing guest satisfaction at Riverside Hotel, adept in training and mentoring for peak performance. Leveraged problem-solving and department coordination skills to improve operations and team efficiency. Achieved notable improvements in service quality, demonstrating a strong guest relations and cleaning standards expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Riverside Hotel
03.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Communication and Marketing Intern
Ecotourism Australia
10.2023 - 12.2023
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Provided administrative support to the communications team, streamlining processes and enhancing efficiency.
- Participated in brainstorming sessions, generating innovative ideas for new marketing initiatives.
- Edited company blog posts, newsletters, and other written materials to maintain a consistent voice and tone across all platforms.
- Conducted in-depth market research to identify target audiences and create tailored communication strategies.
- Supported the development of case studies highlighting client success stories, strengthening brand credibility.
Education
Master of Arts - International Tourism And Hospitality Management
James Cook University
Brisbane10.2024
Bachelor of Arts - Business Management
James Cook University
Brisbane03.2019
Skills
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Training and mentoring
- Department and Team coordination
- Workload prioritization
- Supply and Stock Inventory Management
- Quality Assessment
Certification
Employee of the month.
Timeline
Communication and Marketing Intern
Ecotourism Australia
10.2023 - 12.2023
Housekeeping Supervisor
Riverside Hotel
03.2022 - Current
Master of Arts - International Tourism And Hospitality Management
James Cook University
Bachelor of Arts - Business Management
James Cook University
Employee of the month.
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