Wilson Martinez
Docklands,VIC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Rose Gold Design
01.2021 - 05.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Technician
Control Risk
07.2020 - 01.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Hardware Store Clerk
Hardware Store
03.2019 - 05.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Phone Representative
Andes 3D
02.2013 - 04.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
Education
White Card - Construction Trades
Australian Institute of Professionals
Melbourne07.2023
Electronic Engineer - Electrical, Electronics Engineering Technologies
Universidad Politecnica Salesiana
Quito, Ecuador05.2022
Skills
- Information Updates
- End Cap Placement
- Adaptable and Flexible
- Corrective Actions
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Cashier
Rose Gold Design
01.2021 - 05.2023
Technician
Control Risk
07.2020 - 01.2021
Hardware Store Clerk
Hardware Store
03.2019 - 05.2020
Phone Representative
Andes 3D
02.2013 - 04.2015
White Card - Construction Trades
Australian Institute of Professionals
Electronic Engineer - Electrical, Electronics Engineering Technologies
Universidad Politecnica Salesiana
Similar Profiles
Isabella MaamariIsabella Maamari
Event Coordinator at Rose Gold CollectiveEvent Coordinator at Rose Gold Collective
Progress IhekonyeProgress Ihekonye
Hair and Makeup Artist at Rose Gold Beauty ParlorHair and Makeup Artist at Rose Gold Beauty Parlor
Kyle SeaversKyle Seavers
Owner at Rose Gold Mobile DetailOwner at Rose Gold Mobile Detail