Wilson Padinjarakara Mathai
Castle Hill,NSW
Summary
Driven by compassion and efficiency under pressure, I've spearheaded initiatives at Safe Water International Ministries to enhance community health and safety, achieving significant improvements in resource allocation and crisis intervention. My expertise in MS Office and multidisciplinary collaboration has supported my success in both administrative and field roles, showcasing my ability to deliver impactful results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Worker
Safe Water International Ministries
10.2011 - 03.2024
- Conducted interviews with clients, families, and groups to assess situations, identify limitations, and implement services to meet their needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for providing safe water to large communities.
- Supported clients and families with empathy and compassion during challenging times.
- Educated families on health hygiene, safe drinking water practices, COVID-19 prevention, and hand hygiene.
- Conducted home visits to assess living environments and facilitate access to safe water.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged continuous growth and learning.
- Provided crisis intervention services for those affected by floods and earthquakes.
- Partnered with schools to emphasize the importance of safe drinking water and personal hygiene.
- Coordinated with external healthcare professionals and organized medical camps and awareness programs.
- Supervised interns and junior staff, guiding them in best practices and supporting their professional growth as social workers.
- Led workshops on topics relevant to the populations served, empowering individuals with valuable knowledge.
- Developed and implemented community outreach programs to promote awareness of waterborne diseases, adult literacy, and child development programs.
- Participated in interdisciplinary team meetings to coordinate responses during emergency situations.
- Documented and reported progress and activities in alignment with organizational policies and procedures.
- Enhanced public awareness of social issues and available resources through effective community engagement initiatives.
Office Administration Coordinator
St. Claret College
10.2004 - 09.2011
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues with professionalism and empathy.
- Collaborated with cross-functional teams on various projects, fostering strong working relationships among colleagues.
- Spearheaded efforts to transition from paper-based to digital filing systems, reducing storage costs and enhancing data accessibility.
- Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times.
- Provided exceptional administrative support to executives by coordinating schedules appointments, drafting correspondence letters.
- Coordinated office events and meetings, ensuring smooth communication between departments and stakeholders.
- Managed daily office operations, maintaining a clean, organized, and professional work environment for all staff.
- Monitored inventory levels of office supplies and equipment, placing timely orders to avoid shortages or disruptions in daily operations.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
Campus Staff
India Campus Crusade For Christ
06.1998 - 09.2004
- Increased student engagement by incorporating interactive activities.
- Organised indoor and outdoor games for children.
- Engaged in personal evangelism and discipleship efforts.
- Facilitated training and awareness programs for youth.
- Assisted in planning and executing campus events, ensuring smooth operations and a positive experience for all attendees.
- Built strong relationships with parents, students, and colleagues through open communication and collaboration.
- Acted as an advisor to various churches and groups, fostering unity and collaboration to achieve shared goals through coordinated programs.
- Managed administrative tasks, including reporting, scheduling appointments, and event planning, within tight deadlines.
- Supported planning, budgeting, resource allocation, and strategic goal-setting in accordance with organizational guidelines.
Education
BBA - Accounting And Business Management
Mangalore University
Mangalore, India 05.1998
Skills
- Compassionate
- Conflict Resolution
- Social Services
- Efficient under pressure
- Multidisciplinary team collaboration
- Crisis Intervention
- Risk Assessment
- Intervention Planning
- Case Documentation
- CPR, First Aid, AED
- Client documentation
- Cultural Competency
- MS Office
- Life Skills Development
- Mandatory Reporting Procedures
- Boundary Setting
- Emergency response training
- Community Training
- Disability Support
Accomplishments
- Collaborated with a multidisciplinary team and coordinated with state government authorities during flood relief efforts in Kerala, India.
- Worked closely with churches in Nepal to provide safe water during the Nepal earthquake.
Certification
Pursuing Certificate III in Individual Support ( Ageing)
Out door Games, Driving, Music listening.
Kho Kho, Volleyball, Soccer
Driving to long distance
Listening to music
Languages
English
Professional Working
Kannada
Native or Bilingual
Malayalam
Native or Bilingual
Telugu
Limited Working
Hindi
Limited Working
Tulu
Limited Working
Timeline
Social Worker
Safe Water International Ministries
10.2011 - 03.2024
Office Administration Coordinator
St. Claret College
10.2004 - 09.2011
Campus Staff
India Campus Crusade For Christ
06.1998 - 09.2004
BBA - Accounting And Business Management
Mangalore University
Pursuing Certificate III in Individual Support ( Ageing)
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