Wilson Santos
Sawtell,NSW
Summary
People-oriented professional with strong communication and collaboration skills. Skilled at building positive relationships, fostering teamwork, and resolving challenges with a proactive and approachable style. Recognized for adaptability, empathy, and a solutions-focused mindset, with a passion for helping teams thrive and projects succeed. Seeking opportunities to apply interpersonal strengths and problem-solving expertise in dynamic, growth-focused environments.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Guzman Y Gomez
12.2021 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Operated cash register efficiently, accurately processing transactions and handling payments.
- Collaborated with team members to manage high-volume service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Psychologist - Mental Health Counseling
UPTC Colombia
Colombia09-2012
Skills
- Taking orders
- Verbal and written communication
- Guest experiences
- Upselling strategies
- Cross-training
- Cash handling
- Customer service
- Relationship management
- Sales expertise
- Team collaboration
- Multitasking and organization
- Effective customer upselling
- Menu item recommendation
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Team Member
Guzman Y Gomez
12.2021 - Current
Psychologist - Mental Health Counseling
UPTC Colombia