Summary
Overview
Work History
Education
Skills
Websites
Identification
Other Studies
Languages
Timeline
Generic

Wilson Fernando Ariza Pineda

Woolloongabba, Brisbane,QLD

Summary

As a final semester student in Industrial Engineering, I possess the capability to apply my knowledge in supporting the implementation of processes aimed at enhancing productivity. My expertise lies in the planning and organization of processes related to goods, services, and manufacturing. I excel in implementing improvements across production, quality, and inventory management. I am a creative and dynamic individual with a strong orientation towards achieving goals, coupled with a keen sense of ownership. I have the ability to adapt to change and remain committed to meeting objectives.

As a professional, I am known for my creativity, dynamism, and comprehensive knowledge. I am well-prepared to take on leadership roles and navigate through changes, demonstrating the ability to work effectively in highly productive teams. I excel in analytically and recursively solving practical problems, maintaining a steadfast focus on achieving goals and taking pride in my work.

My skill set includes the capacity to design, conceive, implement, and operate productive processes and systems. I possess knowledge and skills in logistics, which I apply across various organizations in productive sectors, driving improvements in productivity while prioritizing quality and environmental preservation.

My experience spans Commercial and Service sectors, Industrial settings, General roles, Operations and Operations Supervision, Logistics Supervision, Financial positions, Administrative roles, Human Development, and Quality Supervision

Overview

15
15
years of professional experience

Work History

Commercial Advisor

Quality And Price
BOGOTA D.C., COLOMBIA
07.2021 - 08.2022
  • Sales consultant for technology and radio communication products, responsible for initiating contact with potential clients to present products, sending quotations, closing sales, and providing post-sales support through training and product configuration.

Organizational Management and Consulting

Muelles Y Frenos El Faro
BOGOTA D.C., COLOMBIA
05.2020 - 05.2021

Advising the company's management on implementing organizational improvements based on an initial assessment, aiming to increase sales and acquire new customers.

Implementing enhancements in both production and labor processes for automotive mechanical services. Additionally, introducing processes to control inventories and streamline billing procedures within the automotive and auto parts sector.

Consultant for Personalized Customer Service

Comcel S.A.
BOGOTA D.C., COLOMBIA
01.2013 - 01.2020
  • Personalized customer service, handling reception and processing of customer inquiries and complaints (PQRs), sales of both tangible and intangible products, conducting credit analysis for customers seeking to acquire products and services in accordance with established policies, customer loyalty initiatives, post-sales support, and basic technical assistance.

Senior Customer Service Advisor

A Tiempo SAS
BOGOTA D.C., COLOMBIA
08.2011 - 01.2013
  • Providing personalized customer service, receiving and processing customer inquiries and complaints (PQRs), selling both tangible and intangible products, conducting credit analysis for customers interested in acquiring products and services in accordance with established policies, customer loyalty initiatives, post-sales support, and basic technical assistance.

Customer Service Advisor

Teleperformance
BOGOTA D.C., COLOMBIA
08.2007 - 08.2010
  • Telephone consultation and support for clients, expertise in customer loyalty and retention, backoffice advisory for handling special cases.

Education

Industrial Engineer - Logistics and Materials Management

UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA
Bogota, Colombia
11.2024

Industrial Automation And Technologist in Robotics - Process Control And Automation

UNIVERSIDAD DE BOGOTA JORGE TADEO LOZANO
Bogota, Colombia
06.2017

Technical Bachelor With Emphasis On Electricity And Electronics - Electrical, Electronics Engineering Technologies

INSTITUTO TECNICO CENTRAL DE LA SALLE
01.2002

Skills

  • Skills and experience in SAP MM, stock validation, inventory control, sales reporting, and auditing
  • Proficient in intermediate-advanced Excel for report presentation and data analysis
  • Specialized in personalized customer service, handling complaints, and post-sales support
  • Proven experience in sales of both tangible and intangible products, meeting targets, and conducting credit analysis for product and service acquisition
  • Specific supervisory functions include leading and supporting store operations, personnel management, monitoring service times, and group management
  • Customer Relations
  • Organizational Skills
  • Organization and Time Management
  • Supervision and Leadership
  • Collaboration
  • Team Building

Identification

C.C. 1013583410

Other Studies

SERVICIO NACIONAL DE APRENDIZAJE – SENA, Diseño en AutoCAD Básico Nivel II, 06/2007

Languages

  • Inglés, Básico – A2
  • Español, Lengua Materna

Timeline

Commercial Advisor

Quality And Price
07.2021 - 08.2022

Organizational Management and Consulting

Muelles Y Frenos El Faro
05.2020 - 05.2021

Consultant for Personalized Customer Service

Comcel S.A.
01.2013 - 01.2020

Senior Customer Service Advisor

A Tiempo SAS
08.2011 - 01.2013

Customer Service Advisor

Teleperformance
08.2007 - 08.2010

Industrial Engineer - Logistics and Materials Management

UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA

Industrial Automation And Technologist in Robotics - Process Control And Automation

UNIVERSIDAD DE BOGOTA JORGE TADEO LOZANO

Technical Bachelor With Emphasis On Electricity And Electronics - Electrical, Electronics Engineering Technologies

INSTITUTO TECNICO CENTRAL DE LA SALLE
Wilson Fernando Ariza Pineda