Winda Pontoh
Bundaberg,QLD
Summary
I'm an agile, resilient, enthusiastic and adaptable person with stellar work history. My time management, organizational and strong problem-solving skills enable me to multitask efficiently and be a productive team player. I thoroughly enjoy adapting and communicating with people from various ages, backgrounds, and cultures. Being highly motivated, I like to take the initiative and learn new things to develop my knowledge and skills. I am confident my work experience, strong verbal and written communication skills, positive outlook, and professional ‘can-do’ attitude would be an advantage to any employer seeking a valued and dedicated employee.
Overview
10
10
years of professional experience
Work History
Shop Supervisor
NODAJI and MOON JAPANESE RESTAURANT
04.2022 - Current
- Customer service duties. Food preparation. Handle financial transaction. Manage daily inventory. Organize stock orders. Train and supervise staff. Arrange work schedule. Oversee overall day to day operations
Shop Assistant
THE RED SHED FRESH FARM PRODUCE
02.2022 - 05.2022
- Handle financial transaction with customers and supplier, check incoming orders and organize new stock. Housekeeping duties.
Hardship Officer - Customer Connect Dept.
ANZ
07.2020 - 10.2021
- Review hardship applications received by emails, phone calls and website submission. Identify customers financial situation, manage suitable arrangements and ensure appropriate outcomes. Address questions, complaints and requests and provided necessary assistance. Direct clients to related department when other assistance required.
Retail Volunteer
SALVOS STORE BUNDOORA
06.2020 - 03.2021
- Create inviting environment for customers by maintaining store organization and cleanliness. Shelve and merchandise new stock. Customer service duties. Handle financial transaction.
Front of House
MOMOCO
05.2020 - 08.2020
- Establish welcoming atmosphere by greeting each guest warmly. Help guests at tables when in need of assistance. Assist servers with delivering food, filling beverages, and retrieving items for guests. Maintain tidy and organize work area to preserve aesthetics and support cleanliness and quality standards.
Bar attendant / waitress
ROSE HOTEL
11.2019 - 03.2020
- Customer service duties. Greeted customers and provided friendly, knowledgeable service. Maintain knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Retail Assistant / Shop Supervisor
BEATS2YOU
08.2015 - 09.2019
- Answer customer queries. Handle financial transaction. Perform inventory checks and replenish stock displays. Arrange work schedule for staff. Manage business marketing at events and social media
Event Planner / Coordinator
BALI TONIGHT
10.2016 - 12.2018
- Schedule meeting with clients and vendors. Brainstorm and implement creative event concepts. Manage and assist event logistics and operation. Contact and hire additional staff when required.
Guest Relation Officer
SING KEN KEN HOTEL
12.2013 - 02.2015
- Review arrival list to welcome guests. Assist guest with check-ins and account enquiries. Respond to reuqest and tailor recommendation to address needs. Provide information regarding hotel services and amenities. Investigate guest challenges and sources of dissatisfaction to offer timely resolution and escalate to guest relation manager when needed.
Education
Bachelor of Education - English Language And Literature
SINTUWU MAROSO UNIVERSITY
Poso, Central Sulawesi, IndonesiaSkills
- Food Safety and Handling Procedures
- Financial Analysis and Planning
- Project Management
- Strong Communication
License
Automatic Licence
References
- Yasmin Tran, Hardship Officer, ANZ, 0402 790 813
- Sheila Afiah, Front of House, Momoco, 0478 126 158
Timeline
Shop Supervisor
NODAJI and MOON JAPANESE RESTAURANT
04.2022 - Current
Shop Assistant
THE RED SHED FRESH FARM PRODUCE
02.2022 - 05.2022
Hardship Officer - Customer Connect Dept.
ANZ
07.2020 - 10.2021
Retail Volunteer
SALVOS STORE BUNDOORA
06.2020 - 03.2021
Front of House
MOMOCO
05.2020 - 08.2020
Bar attendant / waitress
ROSE HOTEL
11.2019 - 03.2020
Event Planner / Coordinator
BALI TONIGHT
10.2016 - 12.2018
Retail Assistant / Shop Supervisor
BEATS2YOU
08.2015 - 09.2019
Guest Relation Officer
SING KEN KEN HOTEL
12.2013 - 02.2015
Bachelor of Education - English Language And Literature
SINTUWU MAROSO UNIVERSITY
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