Windy Lene Santua
Mangere East,AUK
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
5
5
years of professional experience
Work History
Store Manager
LS Travel Retail (LagardereAwpl)
09.2023 - Current
- Oversaw daily store operations, ensuring exceptional customer service and compliance with company policies.
- Managed and motivated a diverse team to increase sales and improve overall store performance.
- Conducted regular inventory audits to maintain stock levels and minimize loss.
- Recruited, trained, and developed staff, providing ongoing performance feedback and coaching.
- Handled customer complaints and issues, ensuring satisfaction and maintaining loyalty.
Store Team Leader
LS Travel Retail (LagardereAwpl)
03.2023 - 09.2023
- Ensured timely store openings by effectively managing staff punctuality and preparednes.
- Coordinated staff scheduling to maintain optimal coverage and arranged swift replacements for unexpected absences.
- Maintained inventory levels, overseeing stock replenishment and managing vendor relationships.
- Supervised team members, promoting a motivational work environment and commitment to high customer service standards.
- Played a key role in meeting weekly sales targets through strategic team leadership and continuous performance assessment.
Retail Assistant (Part Time)
Kiwi Discovery Limited
11.2022 - 03.2023
- Welcomed and provided assistance to a diverse customer, including International travelers, airline staff, enhancing customer satisfaction and cultural sensitivity.
- Skillfully juggled multiple responsibilities such as cash transactions, order placement, and upkeep of service areas, showcasing exceptional multitasking and organizational abilities.
- Executed order processing and customer service, ensuring customer satisfaction and repeat business.
- Processed returns and exchanges in accordance with company policies.
- Handles customers inquiries and resolved issues with a positive attitude.
Supervisor
Restaurant Brand Limited (KFC)
06.2022 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Learned all required task quickly to maximize performance
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative (Work From Home)
iQor
06.2021 - 04.2022
- Answering technical support inquiries via incoming calls, chat or mail
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Assist our client's customers via inbound calls in a fast-paced environment
- Provide excellent service to existing customers with a one call resolve mindset and accomplished this by handling concerns with speed and professionalism.
Online Seller
Self-Employed
10.2020 - 05.2021
- Conducted retail arbitrage to build inventory for resale via social media platforms.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Managed financial tracking, inventory coordination and social media marketing.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Online English Tutor
Weblio Philippines, Inc.
04.2020 - 10.2020
- Established working relationships with students and provided positive role models for academic dedication.
- Developed student confidence through positive reinforcement strategies.
- Boosted English language skills among students located internationally in Japan.
- Interacted with students using online video platform to direct online activities.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Jose Maria College
Davao City, Philippines01.2022
SENIOR HIGHSCHOOL - Humanities And Social Sciences
Jose Maria College
Davao City, Philippines01.2019
HIGH SCHOOL DIPLOMA -
Jose Maria College
Davao City, Philippines01.2017
Skills
- Strong leaderships skills
- Excellent people skills
- Good organizational skills and time Management
- Excellent customer service skills
- Human resource management
Timeline
Store Manager
LS Travel Retail (LagardereAwpl)
09.2023 - Current
Store Team Leader
LS Travel Retail (LagardereAwpl)
03.2023 - 09.2023
Retail Assistant (Part Time)
Kiwi Discovery Limited
11.2022 - 03.2023
Supervisor
Restaurant Brand Limited (KFC)
06.2022 - 02.2023
Customer Service Representative (Work From Home)
iQor
06.2021 - 04.2022
Online Seller
Self-Employed
10.2020 - 05.2021
Online English Tutor
Weblio Philippines, Inc.
04.2020 - 10.2020
BACHELOR OF SCIENCE - PSYCHOLOGY
Jose Maria College
SENIOR HIGHSCHOOL - Humanities And Social Sciences
Jose Maria College
HIGH SCHOOL DIPLOMA -
Jose Maria College
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