Winfred Nzula Matu

Department: DIGITAL MARKETING

• Assisting in the creation and implementation of digital marketing strategies.
• Managing social media accounts and creating engaging content.
• Conducting market research to identify trends and opportunities.
• Analyzing digital marketing data and providing insights.
• Collaborating with the marketing team on various projects.
• Strengthened online presence by creating engaging social media content and managing multiple platforms.
• Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
• Evaluated market trends to stay current on consumer and competitor changes.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Oversaw office inventory activities by ordering and requisitions and stocking.

Department: RESEARCH

• Monitoring of tenders
• Reviewing Government trends for new projects
• Production and dissemination of weekly market digests
• Perform variance analysis
• Analyzing past operations' results
• Conducted literature reviews to identify relevant research articles and support project objectives.
• Optimized research methodologies to improve result accuracy and reliability.

Department: IT AND SALES MARKETING

• Data assembly of weekly orders and requests.
• Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
• Supported IT department in handling technology rollout and maintenance.
• Demonstrated willingness and interest in learning new tasks and skills.
• Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
• Responded to general inquiries from members, staff and clients via e-mail and calls.
• Analyzed sales data, identifying trends and areas for improvement within the company''s marketing strategy.
• Shadowed team members to learn problem-solving and best practices in customer service.
• Collected and analyzed data on vendor demographics, preferences and needs.
• Utilized CRM software to manage customer information, streamlining processes within the sales team.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

Department: PROCUREMENT

• Monitored inventory levels to prevent stockouts while minimizing excess stock through demand forecasting techniques.
• Ensured data accuracy within the procurement system by regularly updating vendor information, contract details, and pricing agreements.
• Provided accurate and up-to-date records of leading procurement procedures.
• Utilized software to order, track and invoice product shipments.
• Record keeping of available products.
• Record keeping of goods sold and manufactured.
• Weekly data compiling of products.