WingKi (Kayla) NG
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
10
10
years of professional experience
Work History
Case Manager Coordinator
Deshan Care
10.2023 - Current
- Assist case manager of daily assignments and workload distribution.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Maintained detailed documentation of client interactions, services provided for accurate record keeping and compliance purposes.
Senior Sales Assistant
Tod’s
02.2022 - 09.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Worked independently with minimal supervision.
Sales Assistant
APM MONACO
02.2021 - 01.2022
- Daily maintaining outstanding store condition and visual merchandising standards.
- Ensure high levels of customer satisfaction through the sales service.
- Develop a long term relationship with potential customers.
- Meet pre-determined sales targets.
Lifestyle assistant
Southern Cross Care, Fullarton Adelaide SA
06.2018 - 12.2018
- Room Visit and relationship building on a daily basis with residents.
- Assisting lifestyle staffs to implement daily activities and encourage residents to engage.
- Organised and run the Cognitive Stimulation Therapy sessions with a target group.
- Built strong relationships with members to promote health, wellness and available services.
Well Being Care Worker
St Leonard's Primary School, Adelaide
02.2018 - 06.2018
- School placement in primary school to gain experiences.
- Interact with student every day and build relationship with them.
- Develop and run the well- being program with a target group.
- Collaborated with students, teachers, administrators, parents and outside agencies.
Supervisor
Idarts-Adelaide
09.2014 - 08.2016
- Ensure customers satisfaction on company's facilities such as karaoke room and systems, also the darts machine and games.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Social science - Human Services
The University of South Australia Magill Campus
Adelaide, SA2018
Diploma of Secondary Education -
The University of Adelaide Bradford College
2015
Skills
Language proficiency in English, Cantonese and Mandarin
Well- experienced in problem solving
Working effectively with diversified stakeholders
Time Management
Interpersonal communication skill
Stress management
Timeline
Case Manager Coordinator
Deshan Care
10.2023 - Current
Senior Sales Assistant
Tod’s
02.2022 - 09.2023
Sales Assistant
APM MONACO
02.2021 - 01.2022
Lifestyle assistant
Southern Cross Care, Fullarton Adelaide SA
06.2018 - 12.2018
Well Being Care Worker
St Leonard's Primary School, Adelaide
02.2018 - 06.2018
Supervisor
Idarts-Adelaide
09.2014 - 08.2016
Bachelor of Social science - Human Services
The University of South Australia Magill Campus
Diploma of Secondary Education -
The University of Adelaide Bradford College
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