Wing Lam Ma
Sydney
Summary
Accomplished Sales Associate with a proven track record at Burberry, enhancing customer relationships and driving business growth through expert customer service and sales training. Skilled in data entry and adept at fostering professional relationships, consistently contributing to positive sales outcomes and team development. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Burberry
07.2023 - Current
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Kenzo
07.2022 - 06.2023
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Associate
Fendi
11.2021 - 02.2022
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Sales Associate
Tory Burch
11.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Exercise And Sport Science - Health Sciences
University of Sydney
Sydney, NSW06.2024
Skills
- Shipment Arrangements
- Stockroom Organizing
- Data Entry
- Customer Service
- Documentation and Recordkeeping
- Sales Training
- Cash Handling Accuracy
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
Korean
Limited Working
Timeline
Sales Associate
Burberry
07.2023 - Current
Sales Associate
Kenzo
07.2022 - 06.2023
Sales Associate
Fendi
11.2021 - 02.2022
Sales Associate
Tory Burch
11.2020 - 10.2021
Exercise And Sport Science - Health Sciences
University of Sydney
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