WingShan Emily Lee

Dynamic and detail-oriented Customer Coordinator with nearly two years of experience planning and executing impactful student events at Iglu, complemented by a strong background in customer support. Proven track record in coordinating end-to-end event logistics, engaging stakeholders, and managing budgets and supplier relationships. Represented the company in high-profile inter-university events, including the Cook Off competition (achieving first runner-up) and the PVC Student Life Awards Night at the University of Sydney. Successfully oversaw catering coordination and budget control for breakfast and student events across Sydney properties.

Adept at stakeholder communication, calendar and ticketing management, and maintaining brand consistency across all touchpoints. Skilled in promoting events through digital channels and crafting engaging content. Demonstrated ability to remain calm and solutions-focused under pressure, with a history of exceeding customer expectations through empathetic, effective support. Ready to bring creativity, precision, and relationship-building skills to deliver high-quality events that inspire, connect, and reflect organizational values.

• First Runner - Up in participating University of Sydney Cook-Off competition