Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wing Tung (Daisy) Choi

269 Grey Street, South Brisbane,Australia

Summary

Reliable and adaptable graduate with experience in customer service, hospitality, and retail. Proficient in Opera, Micros, Microsoft Office, and POS systems, with the ability to support both front-line and back-of-house operations. Multilingual (English, Cantonese, Mandarin, and Korean) with strong communication and organizational skills. A fast learner with great attention to detail, keen to contribute to a professional team.

Overview

4
4
years of professional experience

Work History

Beauty Consultant

Dior Beauty
Brisbane, Australia
02.2025 - Current
  • Provide personalized services, recommending products according to customer needs.
  • Handled customer inquiries and complaints with professionalism, and problem-solving skills.
  • Build strong customer relationships, encouraging customer loyalty, and repeat business.
  • Collaborate with team members to ensure smooth daily operations, and deliver a consistent brand experience.

Food & Beverage Attendant

W Brisbane
Brisbane, Australia
06.2022 - Current
  • Use the Opera system to prepare and manage guest amenities and preferences.
  • Coordinate with multiple departments, including the kitchen, housekeeping, and front office, to ensure a seamless guest experience.
  • Provided personalised service and handled guest special requests efficiently.
  • Handle guest feedback and complaints calmly, working to resolve issues quickly and ensure guest satisfaction.

Cashier & Sales Assistant

ZARA (Inditex)
Hong Kong, Hong Kong
05.2021 - 12.2021
  • Collaborated with team members to ensure smooth store operations and a positive shopping experience.
  • Delivered high-level customer service in a busy, fast-paced retail environment.
  • Maintained store presentation, and assisted with stock replenishment.

Education

Bachelor of International Tourism and Hotel Management -

Griffith University
QLD, Australia
01.2024

Bachelor of Business (Hotel Management) -

Griffith University
QLD, Australia
01.2022

Skills

  • Organization and time management
  • Customer service excellence
  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Team collaboration and independence

Languages

  • Cantonese, Native
  • Mandarin, Native
  • English, Fluent
  • Korean, Conversational

Timeline

Beauty Consultant

Dior Beauty
02.2025 - Current

Food & Beverage Attendant

W Brisbane
06.2022 - Current

Cashier & Sales Assistant

ZARA (Inditex)
05.2021 - 12.2021

Bachelor of International Tourism and Hotel Management -

Griffith University

Bachelor of Business (Hotel Management) -

Griffith University

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Wing Tung (Daisy) Choi