Wing Tung (Daisy) Choi
269 Grey Street, South Brisbane,Australia
Summary
Reliable and adaptable graduate with experience in customer service, hospitality, and retail. Proficient in Opera, Micros, Microsoft Office, and POS systems, with the ability to support both front-line and back-of-house operations. Multilingual (English, Cantonese, Mandarin, and Korean) with strong communication and organizational skills. A fast learner with great attention to detail, keen to contribute to a professional team.
Overview
4
4
years of professional experience
Work History
Beauty Consultant
Dior Beauty
Brisbane, Australia
02.2025 - Current
- Provide personalized services, recommending products according to customer needs.
- Handled customer inquiries and complaints with professionalism, and problem-solving skills.
- Build strong customer relationships, encouraging customer loyalty, and repeat business.
- Collaborate with team members to ensure smooth daily operations, and deliver a consistent brand experience.
Food & Beverage Attendant
W Brisbane
Brisbane, Australia
06.2022 - Current
- Use the Opera system to prepare and manage guest amenities and preferences.
- Coordinate with multiple departments, including the kitchen, housekeeping, and front office, to ensure a seamless guest experience.
- Provided personalised service and handled guest special requests efficiently.
- Handle guest feedback and complaints calmly, working to resolve issues quickly and ensure guest satisfaction.
Cashier & Sales Assistant
ZARA (Inditex)
Hong Kong, Hong Kong
05.2021 - 12.2021
- Collaborated with team members to ensure smooth store operations and a positive shopping experience.
- Delivered high-level customer service in a busy, fast-paced retail environment.
- Maintained store presentation, and assisted with stock replenishment.
Education
Bachelor of International Tourism and Hotel Management -
Griffith University
QLD, Australia01.2024
Bachelor of Business (Hotel Management) -
Griffith University
QLD, Australia01.2022
Skills
- Organization and time management
- Customer service excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Team collaboration and independence
Languages
- Cantonese, Native
- Mandarin, Native
- English, Fluent
- Korean, Conversational
Timeline
Beauty Consultant
Dior Beauty
02.2025 - Current
Food & Beverage Attendant
W Brisbane
06.2022 - Current
Cashier & Sales Assistant
ZARA (Inditex)
05.2021 - 12.2021
Bachelor of International Tourism and Hotel Management -
Griffith University
Bachelor of Business (Hotel Management) -
Griffith University
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