WING YI NGAI
Adelaide,Toorak Gardens
Summary
Friendly and reliable customer service professional with over 2 years of experience in fast-paced retail environments. Skilled in handling customer enquiries, managing daily operations, and supporting team coordination. Strong communicator with the ability to build positive relationships with customers and provide efficient front-line service. Currently seeking an administrative or receptionist role where I can contribute strong organisational skills and a customer-focused approach.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Manager
Wendy's Milk Bar
Adelaide, SA
08.2023 - 04.2026
- Delivered high-quality customer service, handling enquiries, complaints, and in-person interactions professionally.
- Managed daily store operations including staff scheduling, cash handling, and opening/closing procedures
- Trained and supervised new employees, ensuring smooth onboarding and team coordination
- Maintained accurate records and assisted with stock control and inventory management
- Supported a fast-paced environment by multitasking between customer service, operations, and team support
- Ensured a positive customer experience by resolving issues efficiently and maintaining service standards
Education
Bachelor of Business - International Business
University of South Australia
Adelaide, SA, Australia09-2025
Skills
- Customer service & communication
- Positive attitude
- Multitasking
- Time management & organisation
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Decision-making
- Adaptability and flexibility
- Cash handling & POS systems
- Microsoft Office (Word, Excel - basic)
- Conflict resolution
Certification
- Certified Food Safety Supervisor, Wendy's Milk Bar - 2023-2026
- Driver License
LANGUAGES
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Manager
Wendy's Milk Bar
08.2023 - 04.2026
Bachelor of Business - International Business
University of South Australia