Winie Alcoriza
Summary
Empathetic non-medical Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Complete domestic duties, help patients with self-care and hygiene and provide companionship to person with disability and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
8
8
years of professional experience
Work History
Caregiver
Nurse Next Door Home Care Services
2024.05 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Support Worker
Providence Disability Services & Ageing
2023.07 - 2024.06
- My duties are supporting people with learning disabilities, autism, physical disabilities, mental health needs and other complex health needs to live independently.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Customer Service Representative
TaskUs
2022.06 - 2023.06
- My duties are taking calls from account holders, answering their inquiries, issues and providing helpful solutions to their financial account concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Operations Tour Guide
Expo 2020 Dubai
2020.09 - 2022.04
- Ensure that itineraries are met and that customers and student are being informed in an entertaining manner to the location we are going.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Casino Dealer
Solaire Resort & Casino
2019.08 - 2021.04
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Kitchen Attendant (On the Job Trainee)
Shangri-La Makati Hotel
2019.01 - 2019.04
- Ensuring the food preparation areas are clean and hygienic
- Washing, peeling, chopping, cutting and cooking foods and helping to prepare salads and desserts.
Front Office Attendant (On the Job Trainee)
The Peninsula Manila
2018.04 - 2018.07
- Some of my duties include answering customers' questions and concerns, offering customer support, guiding and advising guests, keeping the front office clean and assisting guests to their rooms.
Service Crew
Mcdonald's
2017.08 - 2018.01
- Service crew members prepare and serve food, process customer payments, and provide customer service
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Cashier & Food Dispatcher
Yellow Cab Pizza Co.
2016.07 - 2017.01
- My primary role is to assist customers in the in-store check-out process
- Main duties include ringing up sales, bagging items, requesting price checks, honouring coupons, collecting payment and giving appropriate change.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate III in Individual Support (Ageing & Disability) - Aged Care Courses And Disability Courses
Advance College - RTO Code 45342
Burwood, New South Wales09.2024
Bachelor of Science - Bachelor of Science in Hotel & Restaurant Management Major in Cruise Line Industry
Our Lady of Fatima University
Valenzuela, Metro Manila03.2019
Secondary -
Mother Teresa Academy
Marilao, Bulacan03.2015
Primary -
Mother Teresa Academy
Marilao, Bulacan03.2011
Skills
- Excellent in multitasking & Time management
- Respectful and Compassionate
- Disability Support
- Problem-Solving
- Elderly Care
- Personal Hygiene Assistance
- Compassionate Care
- Verbal and written communication skills
- Excellent in Customer Service Skills
References
- Mrs. Josielyn Acenas, Disability & Aged Care Support Worker, josielynacenas@yahoo.com, 0420353088
- Ms. Anita Crisostomo, Disability & Aged Care Support Worker, anitacrisostomo22@yahoo.com, 0434090987
Timeline
Caregiver
Nurse Next Door Home Care Services
2024.05 - Current
Support Worker
Providence Disability Services & Ageing
2023.07 - 2024.06
Customer Service Representative
TaskUs
2022.06 - 2023.06
School Operations Tour Guide
Expo 2020 Dubai
2020.09 - 2022.04
Casino Dealer
Solaire Resort & Casino
2019.08 - 2021.04
Kitchen Attendant (On the Job Trainee)
Shangri-La Makati Hotel
2019.01 - 2019.04
Front Office Attendant (On the Job Trainee)
The Peninsula Manila
2018.04 - 2018.07
Service Crew
Mcdonald's
2017.08 - 2018.01
Cashier & Food Dispatcher
Yellow Cab Pizza Co.
2016.07 - 2017.01
Certificate III in Individual Support (Ageing & Disability) - Aged Care Courses And Disability Courses
Advance College - RTO Code 45342
Bachelor of Science - Bachelor of Science in Hotel & Restaurant Management Major in Cruise Line Industry
Our Lady of Fatima University
Secondary -
Mother Teresa Academy
Primary -
Mother Teresa Academy
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