Summary
Overview
Work History
Education
Skills
Professional Profile
Additional Information
Interests
References
Timeline
Generic

WINIFRID INGABIRE

Epping,VIC

Summary

Avid and energetic worker with great experience. Supports company values and prioritises tasks to meet client needs. Possesses good public relations and communication skills. Hardworking and reliable with strong ability in providing customer satisfaction. Offering quick thinking and fast problem solving . Highly organised, proactive and punctual with a team-oriented mentality.

Overview

5
5
years of professional experience

Work History

Presenter

JB HI-FI
Melbourne , Victoria
05.2024 - Current
  • Developed and presented engaging educational content to diverse audiences.
  • Edited existing material for use in presentations.
  • Collaborated with colleagues to develop new ideas for presentations.
  • Edited videos using Adobe Premiere Pro, After Effects, Final Cut Pro and other software.
  • Integrated graphics, music, voice overs and special effects into videos as needed.
  • Tested different camera settings during pre-production stages.
  • Developed and maintained professional, long term relationships with various individuals, including internal personnel through dynamic communication and active listening skills.

Retail Merchandiser

JB HI-FI
Epping, Victoria
09.2022 - Current
  • Assisted customers in selecting appropriate merchandise for their needs.
  • Organized product displays in accordance with corporate guidelines.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Supported other departments within the store when needed during busy periods or shortages in staff.

Retail Sales Assistant

BAD WORKWEAR
Epping, VIC
06.2022 - 02.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Managed cash register operations using POS system and processed sales and returns.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Customer Service Cashier, Food Handling

Greenbrook Fish and Chip shop
Epping, VIC
09.2019 - 05.2022
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and taken food orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Education

Bachelor Degree - Media And Communication

SWINBURNE UNIVERSITY
MELBOURNE, VIC
06-2025

VCE CERTIFICATE -

Epping Secondary College
MELBOURNE VIC
11.2021

Skills

  • Excellent written and verbal communication
  • POS software
  • Quick learner
  • Food handling
  • Customer service
  • Able to follow instructions carefully
  • Can priorities and multitask
  • Store opening and closing
  • Ability to work with culturally diverse groups
  • Willing to learn and develop new skills
  • Patient and tolerant of others
  • Friendly and approachable
  • Efficient, responsible and reliable
  • Problem solving
  • Till cash register operations
  • Cash handling
  • Video editing
  • Social media
  • Interviewing
  • Research and fact-checking
  • Content creation
  • Great public speaking
  • Deadline Management
  • Television presenting
  • Videography and photography
  • Writing and editing
  • Investigative reporting
  • Data analysis
  • Crime Pattern analysis

Professional Profile

LinkedIn:  https://www.linkedin.com/in/winifrid-ingabire-8b701031a/

Additional Information

  • 2016 (Year 7) Principal's Award
  • 2017 (Year 8) 2 Principal's Awards and Orientation Day Leader
  • 2018 (Year 9) Principal's Award
  • 2019 (year 10) LaTrobe University Outreach Program: Entrepreneur and LaTrobe University Science Program
  • 2020 (Year 11) ABCN Focus Program
  • 2021 (Year 12) VCE certificate

Interests

Movies & Television

Internet and multimedia

Reading

Music

References

Name: Mr Dean Malcolm

Location: Epping Secondary College

Position: Careers Coordinator

Email: malcolm.dean.d@edumail.vic.edu.au

Phone: 9401 2599

Name: Sophia and Wally Yacoub

Job: Greenbrook Fish and Chip Shop

Location: 53 McDonald's Rd, Epping VIC 3076

Phone: (03) 9401 4739

Name: Laura Eagles

Job: BAD WORKWEAR

Phone: 0405330527

Timeline

Presenter

JB HI-FI
05.2024 - Current

Retail Merchandiser

JB HI-FI
09.2022 - Current

Retail Sales Assistant

BAD WORKWEAR
06.2022 - 02.2023

Customer Service Cashier, Food Handling

Greenbrook Fish and Chip shop
09.2019 - 05.2022

Bachelor Degree - Media And Communication

SWINBURNE UNIVERSITY

VCE CERTIFICATE -

Epping Secondary College

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WINIFRID INGABIRE